Lead Service Manager: Heavy-Duty Diesel

Interstate PowerSystems; Cedar Rapids (IA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid vacation

Job summary

Interstate Power Systems is seeking an experienced Service Manager to lead the Cedar Rapids facility, overseeing service operations, people, and processes to drive performance and customer satisfaction.

The ideal candidate brings heavy-duty diesel knowledge, strong leadership, and a passion for operational excellence to promote the company’s products and services and to grow the business while delivering exceptional customer experiences.

Qualifications

• Excellent interpersonal, leadership, and communication skills.
• Strong understanding of heavy-duty diesel equipment, components, and repair processes.
• Proven knowledge of customer service, sales, and marketing principles.
• Solid understanding of profit and loss statements and financial management.
• Self-starter with the ability to recognize strengths and develop strategic business plans.
• Experience with Lean / 5S principles.
• Prior experience as a Service Manager or Service Supervisor preferred.

Responsibilities

• Take all necessary steps to ensure exceptional customer satisfaction.
• Recruit, hire, train, motivate, and retain top-quality service personnel.
• Actively support and participate in company sales efforts.
• Monitor service department performance using key metrics, including revenue, profitability, efficiency, and productivity.
• Ensure compliance with safety goals, policies, and procedures.
• Accurately quote service work and oversee pricing consistency.
• Manage the work order process and service invoicing.
• Communicate company policies, procedures, and branch goals to employees.
• Promote a culture of accountability, teamwork, and professionalism.
• Uphold Interstate Power Systems’ promise of “Pride in Service”.

Skills

Leadership

Heavy-duty diesel knowledge

Customer service

Sales & marketing principles

Profit and loss understanding

Lean / 5S

Service supervision experience

Communication

Job description

Interstate Power Systems is seeking an experienced Service Manager to lead the Cedar Rapids facility, overseeing service operations, people, and processes to drive performance and customer satisfaction.

The ideal candidate brings heavy-duty diesel knowledge, strong leadership, and a passion for operational excellence to promote the company’s products and services and to grow the business while delivering exceptional customer experiences.