Senior Service Manager — Heavy-Duty Diesel Ops

Interstate PowerSystems; Altoona (IA); Sur place; USD 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Paid vacation, PTO, and holidays

401(k) with employer match

Résumé du poste

Interstate Power Systems is seeking an experienced Service Manager to lead operations at our Altoona, IA facility. This role manages shop performance, drives service metrics, and champions a culture of accountability and excellent customer experience.

The ideal candidate has strong leadership, heavy-duty diesel knowledge, and a passion for operational excellence, with the ability to align people, processes, and financials to grow the business.

Qualifications

• Excellent interpersonal, leadership, and communication skills.
• Strong understanding of heavy-duty diesel equipment, components, and repair processes.
• Proven knowledge of customer service, sales, and marketing principles.
• Solid understanding of profit and loss statements and financial management.
• Self-starter with the ability to recognize strengths and develop strategic business plans.
• Experience with Lean / 5S principles.
• Prior experience as a Service Manager or Service Supervisor preferred.

Responsabilités

• Take all necessary steps to ensure exceptional customer satisfaction.
• Recruit, hire, train, motivate, and retain top-quality service personnel.
• Actively support and participate in company sales efforts.
• Monitor service department performance using key metrics, including revenue, profitability, efficiency, and productivity.
• Ensure compliance with safety goals, policies, and procedures.
• Accurately quote service work and oversee pricing consistency.
• Manage the work order process and service invoicing.
• Communicate company policies, procedures, and branch goals to employees.
• Promote a culture of accountability, teamwork, and professionalism.
• Uphold Interstate Power Systems’ promise of “Pride in Service”.

Connaissances

Leadership

Communication

Heavy-duty diesel knowledge

Sales & Marketing

Financial management

Lean / 5S

Service management experience

Description du poste

Interstate Power Systems is seeking an experienced Service Manager to lead operations at our Altoona, IA facility. This role manages shop performance, drives service metrics, and champions a culture of accountability and excellent customer experience.

The ideal candidate has strong leadership, heavy-duty diesel knowledge, and a passion for operational excellence, with the ability to align people, processes, and financials to grow the business.