Service Manager - Lead Diesel Shop Operations & Growth

Interstate Companies, Inc.; Cedar Rapids (IA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation, PTO, and holidays

401(k) with employer match

Job summary

Interstate Power Systems is seeking an experienced Service Manager to lead operations at our Cedar Rapids, IA facility. This role is accountable for shop performance, service operations, and delivering exceptional customer experience, while promoting products and services.

The ideal candidate brings strong leadership, heavy-duty diesel knowledge, and a passion for operational excellence, driving safety, pricing accuracy, and profitable service delivery.

Qualifications

• Experience in heavy-duty diesel truck/equipment industry
• Leadership experience in service or similar operations
• Strong interpersonal and communication skills
• Knowledge of P&L and financial management principles
• Familiarity with Lean/5S methodologies
• Proven ability to develop strategic service plans

Responsibilities

• Take all necessary steps to ensure exceptional customer satisfaction
• Recruit, hire, train, motivate, and retain top-quality service personnel
• Actively support and participate in company sales efforts
• Monitor service department performance using key metrics such as revenue, profitability, efficiency, and productivity
• Ensure compliance with safety goals, policies, and procedures
• Accurately quote service work and oversee pricing consistency
• Manage the work order process and service invoicing
• Communicate company policies, procedures, and branch goals to employees
• Promote a culture of accountability, teamwork, and professionalism
• Uphold Interstate Power Systems' promise of Pride in Service

Skills

Leadership

Communication

Customer Service

Sales & Marketing

Financial Management

Lean / 5S

Heavy-Duty Diesel Knowledge

Team Leadership

Job description

Interstate Power Systems is seeking an experienced Service Manager to lead operations at our Cedar Rapids, IA facility. This role is accountable for shop performance, service operations, and delivering exceptional customer experience, while promoting products and services.

The ideal candidate brings strong leadership, heavy-duty diesel knowledge, and a passion for operational excellence, driving safety, pricing accuracy, and profitable service delivery.