Service Manager, Fixed Ops: Drive Profit & People Growth

Wise Auto Group; Vacaville (CA); On-site; USD 100,000 - 225,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Holidays

Employee Vehicle Purchase Program

Leadership development

Job summary

Hyundai of Vacaville, part of Wise Auto Group, seeks a Service Manager to lead the fixed ops team and drive profitable performance in Solano County. Youïb’ll be hands-on, accountable, and focused on growing the service drive while upholding quality and standards.

The ideal candidate has 5+ years of dealership fixed ops experience, a proven track record in CSI and profitability, and strong leadership. A CA driver's license and compliance with CA labor law are required.

Qualifications

• 5+ years of dealership fixed ops management experience.
• Proven track record in profitability, CSI, and technician productivity.
• Experience coaching service advisors, technicians, and dispatch.
• Knowledge of California labor law and warranty standards.
• Valid California driver's license with clean record.

Responsibilities

• Run day-to-day service department operations from start to finish.
• Drive labor sales, productivity, and profitability through processes.
• Coach and develop service advisors, technicians, and dispatch staff.
• Own CSI, manufacturer metrics, and online reputation.
• Manage scheduling, workflow, and shop capacity to keep work flowing.
• Review financials and KPIs and take action.
• Ensure compliance with manufacturer standards, warranty, OSHA, and labor laws.
• Recruit, hire, and develop great people.
• Handle escalated customer concerns professionally.
• Collaborate with Parts and Sales to achieve store goals.

Skills

Fixed ops management

Profitability drive

Team leadership

Strong communication

DMS experience

Tools

DealerTrack

Job description

Hyundai of Vacaville, part of Wise Auto Group, seeks a Service Manager to lead the fixed ops team and drive profitable performance in Solano County. Youïb’ll be hands-on, accountable, and focused on growing the service drive while upholding quality and standards.

The ideal candidate has 5+ years of dealership fixed ops experience, a proven track record in CSI and profitability, and strong leadership. A CA driver's license and compliance with CA labor law are required.