Service Manager

Wise Auto Group; Vacaville (CA); On-site; USD 100,000 - 225,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Holidays

Employee Vehicle Purchase Program

Leadership development

Job summary

Hyundai of Vacaville, part of Wise Auto Group, seeks a Service Manager to lead the fixed ops team and drive profitable performance in Solano County. Youïb’ll be hands-on, accountable, and focused on growing the service drive while upholding quality and standards.

The ideal candidate has 5+ years of dealership fixed ops experience, a proven track record in CSI and profitability, and strong leadership. A CA driver's license and compliance with CA labor law are required.

Qualifications

• 5+ years of dealership fixed ops management experience.
• Proven track record in profitability, CSI, and technician productivity.
• Experience coaching service advisors, technicians, and dispatch.
• Knowledge of California labor law and warranty standards.
• Valid California driver's license with clean record.

Responsibilities

• Run day-to-day service department operations from start to finish.
• Drive labor sales, productivity, and profitability through processes.
• Coach and develop service advisors, technicians, and dispatch staff.
• Own CSI, manufacturer metrics, and online reputation.
• Manage scheduling, workflow, and shop capacity to keep work flowing.
• Review financials and KPIs and take action.
• Ensure compliance with manufacturer standards, warranty, OSHA, and labor laws.
• Recruit, hire, and develop great people.
• Handle escalated customer concerns professionally.
• Collaborate with Parts and Sales to achieve store goals.

Skills

Fixed ops management

Profitability drive

Team leadership

Strong communication

DMS experience

Tools

DealerTrack

Job description

Service Manager – Hyundai of Vacaville

Location: Vacaville, CA 95687 Compensation: $100,000 – $225,000/yearJob Type: Full-Time

Lead the Fixed Ops Team at a Growing Solano County Store

Hyundai of Vacaville, part of Wise Auto Group, is looking for a Service Manager who wants to run a real department — not just keep the lights on. We're building toward top-tier performance in this region, and we need someone who's hands‑on, holds people accountable, and knows how to grow a service drive.

If you've got a track record of driving profitability, developing advisors and techs, and running a tight, efficient shop, we want to talk to you.

What You'll Own

• Run day-to-day service department operations start to finish
• Drive labor sales, technician productivity, and profitability through disciplined process
• Coach and develop Service Advisors, Technicians, and Dispatch — day in, day out
• Own CSI, manufacturer metrics, and online reputation
• Manage scheduling, workflow, and shop capacity so nothing sits idle
• Dig into the numbers — review financials and KPIs and act on what you find
• Stay compliant with manufacturer standards, warranty requirements, OSHA, and California labor law
• Recruit, hire, train, and keep good people
• Handle escalated customer concerns personally and professionally
• Work closely with Parts and Sales so the whole store wins together

What You Bring

• 5+ years of dealership fixed ops management experience
• A real understanding of how a service department makes money
• Proven results — gross profit, CSI, tech efficiency, department performance
• Experience managing a full team of advisors and technicians
• Strong communicator who leads by example, not just by title
• Comfortable in a DMS (DealerTrack experience a plus)
• Valid California driver's license, clean record

What We Offer

• Competitive base plus performance‑based incentive plan
• Medical, Dental, and Vision insurance
• 401(k)
• Paid Time Off and Paid Holidays
• Employee Vehicle Purchase Program
• Real leadership development and a clear path to grow within Wise Auto Group

Hyundai of Vacaville is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Applicants must be authorized to work in the United States.