Service Manager - Field Installations Leader

Foodera Technologies; Eltopia (WA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) company match

Paid vacation, holidays, & sick leave

Life insurance

Disability insurance

Continued education reimbursement

Job summary

Foodera Technologies in Washington state seeks a hands-on Service Manager to lead service, installation, and branch operations. This role drives exceptional service experiences, ensures high-quality installs, and champions operational excellence.

You will lead service and installation teams, plan calls, manage budgets, oversee inventories, improve procedures, and collaborate with engineering, production, and quality teams to boost product serviceability.

Qualifications

• Leadership experience managing service, installation, plant, or branch teams.
• Solid technical knowledge of manufacturing processes, equipment, or industrial service operations.
• Excellent problem-solving and decision-making skills.
• Strong verbal and written communication skills for working with customers and internal teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of safety standards, quality systems, and customer service best practices.
• Experience with project management, scheduling tools, and ERP/CRM systems preferred.

Responsibilities

• Lead daily service and installation operations, ensuring timely response and high-quality execution.
• Plan, schedule, and coordinate service calls, installations, and field support to ensure proper staffing and on-time completion.
• Manage branch operating budgets with a focus on efficiency, labor utilization, and cost control.
• Oversee service-related inventory, tools, equipment, and parts availability.
• Establish and improve service procedures, best practices, and safety standards.
• Ensure prompt resolution of customer service inquiries, issues, and escalations.
• Collaborate with engineering, production, and quality teams to improve product serviceability and field performance.
• Analyze service and installation data to identify trends and improvement opportunities.
• Track and evaluate key performance metrics such as response time, installation quality, customer satisfaction, and operational efficiency.
• Troubleshoot service and operational challenges and implement corrective actions.
• Drive continuous improvement initiatives to optimize service delivery and productivity.

Skills

Leadership experience

Problem-solving

Communication skills

Multi-tasking

Safety standards knowledge

Project management

Scheduling tools

ERP/CRM systems

Education

3–5+ years of management experience in service/manufacturing/plant operations

Technical background in manufacturing/service operations or industrial equipment

Tools

ERP/CRM systems

Scheduling tools

Job description

Foodera Technologies in Washington state seeks a hands-on Service Manager to lead service, installation, and branch operations. This role drives exceptional service experiences, ensures high-quality installs, and champions operational excellence.

You will lead service and installation teams, plan calls, manage budgets, oversee inventories, improve procedures, and collaborate with engineering, production, and quality teams to boost product serviceability.