Service Manager

Tellus Equipment Solutions; Alice (TX); In loco; USD 85.000 - 120.000; Tempo pieno

Descrizione del lavoro

Tellus Equipment Solutions in Alice, TX seeks an experienced Service Manager to oversee dealership service operations, drive profitability, and optimize processes for customer satisfaction.

The role focuses on growing service labor sales, controlling expenses, and coordinating clinics/field events while leading a team and ensuring compliance with safety and DOT guidelines. Full-time position based in Alice, TX with standard hours and weekend flexibility.

Competenze

• 3+ years experience in Service Department operations.
• Ability to write and speak effectively to individuals and groups.
• Valid Driver's License with a clean driving record.

Mansioni

• Develops, communicates, and monitors Service Department processes to ensure customer satisfaction
• Creates annual Service Department goals and budget aligned with financial and operational objectives
• Executes Service Department marketing plan and monitors monthly to achieve departmental goals
• Coordinates customer clinics, field days, and related events
• Submits service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order and DOT vehicles are in compliance
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• Coaches employees who drive company vehicles to follow established protocols to ensure safe driving behaviors adhering to GeoTab and Lytx guidelines, etc.
• And other duties as assigned

Conoscenze

Microsoft Office

Effective communication

Financial principles

Time management

Customer service

Leadership

Formazione

High School Diploma or equivalent

Strumenti

John Deere products

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager

Service - Alice Full Time Management Alice, TX, US

Job Summary:

Manages service operations within the dealership to maximize return on investment and optimizes Service Department processes to ensure customer satisfaction. Grows service labor sales and controls expenses.

Job Duties:

• Develops, communicates, and monitors Service Department processes to ensure customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
• Executes Service Department marketing plan and monitors monthly to achieve departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order and DOT vehicles are in compliance
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• Coaches employees who drive company vehicles to follow established protocols to ensure safe driving behaviors adhering to GeoTab and Lytx guidelines, etc.
• And other duties as assigned

Qualifications/Requirements:

• 3+ years experience in Service Department operations
• Ability to use Microsoft Office and the internet
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• High School Diploma or equivalent experience
• Valid Driver's License with a clean driving record