Service Manager - Direct Hire

Doherty; Superior (WI); On-site; USD 85,000 - 98,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan with company match

Paid time off

Job summary

Doherty Staffing Solutions in Superior, WI is seeking a hands-on Service Manager for a heavy equipment and machinery company. You’ll serve as the primary technical resource for customers and field service teams, driving equipment performance and service excellence in a hands-on industrial environment.

The role requires an associate degree or technical certification, 5+ years in hydraulic systems or heavy equipment, strong troubleshooting and communication skills, and willingness to travel to

Qualifications

• Associate degree in a technical field, industry certification, or equivalent combination of education and experience.
• Minimum of 5 years of experience with hydraulic systems, mobile equipment, heavy equipment, machinery attachments, or related industries
• Strong mechanical aptitude and advanced troubleshooting skills
• Ability to read and interpret hydraulic and electrical schematics
• Proficiency with Microsoft Office and general computer applications
• Ability to lift up to 50 pounds and work in office, shop, and outdoor job sites
• Valid ability to travel to customer locations, training events, and service sites as needed

Responsibilities

• Provide technical troubleshooting and support for customers and field service personnel
• Coordinate service schedules, repair activities, and customer communications
• Process warranty claims and monitor repair progress through completion
• Conduct technical, operational, and maintenance training for customers, dealers, and service technicians
• Collaborate with engineering, operations, sales, and product support teams to resolve issues and improve products
• Interpret technical manuals, hydraulic schematics, and service documentation to support repairs
• Maintain service records, training documents, and repair procedures while leading service performance discussions

Skills

Hydraulic systems knowledge

Troubleshooting

Schematic interpretation

Customer service

Travel readiness

Education

Associate degree or technical certification

Industry certification

Tools

Microsoft Office

Job description

Job Title: Service ManagerLocation: Superior, WICompensation: $85,000- $98,000 per yearSchedule: Monday- Friday | Full-timeJob Type: Direct HireAbout the OpportunityDoherty Staffing Solutions is hiring a Service Manager for a heavy equipment and machinery company in Superior, WI. In this role, you’ll serve as the primary technical resource for customers and field service teams while helping drive customer satisfaction, equipment performance, and service excellence. If you enjoy solving technical challenges, building customer relationships, and working in a hands-on industrial environment, this could be an excellent opportunity to advance your career.Apply now and our AI Recruiter, Valerie, will reach out ASAP to learn more about how you match this role!What You'll Do as a Service Manager:Provide technical troubleshooting and support for customers and field service personnelCoordinate service schedules, repair activities, and customer communicationsProcess warranty claims and monitor repair progress through completionConduct technical, operational, and maintenance training for customers, dealers, and service techniciansCollaborate with engineering, operations, sales, and product support teams to resolve issues and improve productsInterpret technical manuals, hydraulic schematics, and service documentation to support repairsMaintain service records, training documents, and repair procedures while leading service performance discussionsWhat You Need to Bring to the Service Manager Role:Associate degree in a technical field, industry certification, or equivalent combination of education and experienceMinimum of 5 years of experience with hydraulic systems, mobile equipment, heavy equipment, machinery attachments, or related industriesStrong mechanical aptitude and advanced troubleshooting skillsAbility to read and interpret hydraulic and electrical schematicsStrong customer service, communication, presentation, and training abilitiesAbility to lift up to 50 pounds and work in office, shop, and outdoor job site environmentsValid ability to travel to customer locations, training events, and service sites as neededProficiency with Microsoft Office and general computer applications #SMNCareersReady to Apply?Click \"Apply Now\" to complete our quick, mobile-friendly application. For questions or additional information regarding the Service Manager position, please contact our at 952-832-3576.This company offers a comprehensive benefits package for full-time employees, including health, dental, and vision insurance, along with life insurance and short- and long-term disability coverage. Employees also receive paid time off and paid holidays, as well as access to a 401(k) retirement plan with company match, supporting both financial stability and long-term career growth.