Service Manager

Exodus Global; Duluth (MN); On-site; USD 65,000 - 95,000; Full time

Job summary

Exodus Global is seeking a Service Manager to lead daily service operations for hydraulic attachments in the Greater Duluth Area. This full-time, on-site role manages a service team, coordinates repairs, and ensures timely, quality service for customers.

You will collaborate with sales, engineering and manufacturing, drive safety and quality standards, implement improvements, and support training and documentation of service records.

Qualifications

• Experience in service management or supervision within industrial equipment or related fields.
• Strong technical understanding of hydraulic systems, mechanical components, and industrial attachments.
• Proficiency in scheduling, work order management, and ERP/ service software.

Responsibilities

• Oversee daily service operations for hydraulic attachments in the Greater Duluth Area.
• Manage a service team and coordinate repairs and maintenance.
• Schedule and prioritize work orders; communicate with customers on needs and timelines.
• Collaborate with sales, engineering, and manufacturing to resolve technical issues.
• Monitor service performance and implement process improvements.
• Support training and development of service technicians; maintain safety and quality standards.
• Assist with parts coordination, warranty claims, and documentation of service records.

Skills

Leadership

Customer service

Communication

Problem solving

Scheduling

ERP software

Hydraulic systems knowledge

Education

High school diploma

Associate degree preferred

Bachelor’s degree preferred

Tools

ERP software

Job description

Company Description

Exodus Global is a privately held, family-owned company headquartered in Superior, Wisconsin, specializing in the design, manufacturing, and distribution of hydraulic attachments for the scrap and demolition industries. The organization is recognized for high-quality products and exceptional customer service delivered by an empowered team. Exodus Global operates a group of subsidiaries, including ShearCore, BladeCore, Connect Work Tools, OilQuick Americas, and RockZone Americas, each focused on premium, industry-leading attachment solutions. The company is guided by core values centered on caring, safety, integrity, and a proactive attitude, while fostering a fun, supportive work environment. With strategic locations in Wisconsin, Texas, and Pennsylvania, Exodus Global is one of the most respected and fastest-growing hydraulic attachment suppliers in North America.

Role Description

The Service Manager is responsible for overseeing daily service operations for hydraulic attachments and related equipment in the Greater Duluth Area. This is a full-time, on-site role that includes managing a service team, coordinating repairs and maintenance, and ensuring timely, high-quality service for customers. The Service Manager will schedule and prioritize work orders, communicate with customers regarding service needs and timelines, and collaborate with internal departments such as sales, engineering, and manufacturing to resolve technical issues. The role includes monitoring service performance, implementing process improvements, maintaining safety and quality standards, and supporting training and development of service technicians. The Service Manager will also assist with parts coordination, warranty claims, and documentation of service records and reports.

Qualifications

• Experience in service management or supervision within industrial equipment, heavy machinery, or related fields.
• Strong technical understanding of hydraulic systems, mechanical components, and industrial attachments (training or certifications in mechanics or hydraulics are a plus).
• Proficiency in scheduling, work order management, and using service or ERP software to track activities and performance.
• Solid customer service and communication skills, with the ability to build relationships and manage expectations professionally.
• Demonstrated leadership abilities, including team coordination, coaching, and performance management in a service or operations environment.
• Commitment to workplace safety, quality standards, and continuous improvement practices.
• Strong organizational and problem-solving skills, with attention to detail and follow-through.
• Ability to work on-site in the Greater Duluth Area; occasional travel to customer locations or other company sites may be required.
• High school diploma or equivalent required; an associate’s or bachelor’s degree in a technical, business, or related field is preferred.