Service Manager – Diesel Truck Service Leader

MHC; Ardmore (OK); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Prescription Insurance

Disability Insurance

Life Insurance

Paid Time Off

401k with Employer Match

Flexible Spending Account

Internal Promotion

On the Job Training

Job summary

Murphy-Hoffman Company, LLC in Ardmore, OK seeks a Service Manager to oversee the branch Service Department, drive daily operations, and ensure adherence to policies. You will plan, direct and control activities to meet growth and profit goals while maintaining top customer service standards.

Responsibilities include coordinating with Parts and Sales, developing budget and objectives, promoting safety, and ensuring effective communication across departments.

Qualifications

• CDL preferred.
• Minimum of four years’ experience in related field.
• Must display excellent leadership and communication skills.
• Requires previous supervisory experience.
• Must have positive can-do attitude.
• Must have strong work ethics and commitment to extra hours when needed.

Responsibilities

• Assesses present and future needs, trends, problems and profit opportunities of the Service Department.
• Within the Company’s overall plans and policies, establishes short and long-term operating and financial objectives for the Service Department.
• Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
• Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives.
• Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
• Travels with outside sales force and own on to customer locations on a regular basis promoting Service Department and dealerships.
• Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force.
• Maintains appropriate communication within and between all departments within the branch.
• Promotes safe work habits and ensures that safety rules are followed.
• Develops and maintains policies and practices which will ensure positive employee and customer relations.
• Is familiar with the activities of competition, market conditions and department operation; keeps the Branch Manager informed.
• Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor.
• Performs other duties as assigned by a supervisor.

Skills

Leadership

Communication

Supervisory experience

Customer service

Job description

Murphy-Hoffman Company, LLC in Ardmore, OK seeks a Service Manager to oversee the branch Service Department, drive daily operations, and ensure adherence to policies. You will plan, direct and control activities to meet growth and profit goals while maintaining top customer service standards.

Responsibilities include coordinating with Parts and Sales, developing budget and objectives, promoting safety, and ensuring effective communication across departments.