Diesel Truck Service Foreman — Shop Lead

Murphy-Hoffman Company (MHC Kenworth); Olathe (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Dental & Prescription Insurance

Disability Insurance

Paid Time Off

401k & Profit Sharing

Flexible Spending Account

Internal Promotion

On-the-Job Training

Job summary

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing organization. We are seeking a Service Foreman to supervise service technicians, assist in diagnosing mechanical issues, and coordinate with service advisors to estimate repairs within policy guidelines.

The role includes scheduling, efficiency optimization, warranty documentation, and promoting safe shop practices to ensure customer satisfaction and timely vehicle readiness.

Qualifications

• CDL preferred.
• Excellent communication and interpersonal skills.
• Good leadership abilities.
• Positive can-do attitude.

Responsibilities

• Daily supervision and performance management of service technicians. Schedule and assign work as required.
• Work with Service Manager in managing technicians and repair scheduling to maximize work efficiency and quality of work performed.
• Work with Service Advisor to scheduling work in the shop and communicate with customers.
• Check and review work in process to ensure completion is complete as scheduled to meet the customer’s expectations.
• Work with the Service Manager in setting sales and gross profit objectives which are realistic and attainable.
• Inspect and road test vehicles upon repair completion to ensure quality of repairs performed.
• Keep the service administrative team advised of all warranty in process and ensure proper documentation.
• Perform productive work as business needs dictate.
• Inform Service Manager of all customer complaints for resolution before the vehicle leaves the shop.
• Investigate policy expense and take appropriate action to prevent reoccurrence.
• Promote safe work habits and environment; report safety and security violations.
• Pre-Plan parts requirements.
• Participate in training to stay current of warranty and technical issues.
• Assist in opening and closing repairs orders.

Skills

CDL preferred

Communication

Leadership

Job description

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing organization. We are seeking a Service Foreman to supervise service technicians, assist in diagnosing mechanical issues, and coordinate with service advisors to estimate repairs within policy guidelines.

The role includes scheduling, efficiency optimization, warranty documentation, and promoting safe shop practices to ensure customer satisfaction and timely vehicle readiness.