Service Manager – Community Experience Leader

GHP Management Corporation; Santa Clarita (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

GHP is seeking a Service Manager to lead the community service team, drive maintenance operations, and ensure exceptional resident experience. You will mentor staff, enforce safety standards, and coordinate repairs to meet quality and timeliness targets.

Ideal candidates will have 1–3 years of Service Manager experience in large communities, strong communication skills, and a high school diploma; HVAC certification is a plus.

Qualifications

• 1–3 years as a Service Manager in a community of 150+ units, or 2+ years as Assistant Service Manager/Lead with 4+ direct reports in 500+ units.
• Strong leadership, mentoring and customer service skills; ability to set standards and inspire a team.
• Knowledge of OSHA standards and safety requirements; HVAC knowledge is a plus.

Responsibilities

• Lead service team to uphold cleanliness, safety, aesthetics and asset performance.
• Oversee maintenance operations, schedule repairs and ensure 24–48 hour completion windows.
• Coordinate move-in/move-out readiness and unit turnover to market-ready standards.
• Manage budgeting, vendor relationships and capital expenditure recommendations.
• Communicate with Community Manager and regional leadership to preempt concerns.
• Ensure compliance with community policies and OSHA guidelines.

Skills

Service Manager experience (1–3 yrs)

Team leadership

Customer service excellence

English communication

Education

High School Diploma

HVAC certification (preferred)

Job description

GHP is seeking a Service Manager to lead the community service team, drive maintenance operations, and ensure exceptional resident experience. You will mentor staff, enforce safety standards, and coordinate repairs to meet quality and timeliness targets.

Ideal candidates will have 1–3 years of Service Manager experience in large communities, strong communication skills, and a high school diploma; HVAC certification is a plus.