Service Manager

BH Management; Texas; On-site; USD 36,000 - 39,000; Full time

Job summary

BH Management, LLC is seeking a Service Manager II to coordinate the work of staff who repair and maintain a 300-500 unit community. The role is nonexempt and hourly, reporting to the Community Manager, with daily scheduling, budgeting, and safety oversight.

Requires at least five years of maintenance/safety experience, strong computer skills, and the ability to supervise a large team; EPA certifications may be required by local jurisdiction.

Qualifications

• Minimum of five or more years of maintenance and safety experience.
• Advanced computer skills and industry-specific technology to coordinate and help respond resident/management requests for the property.
• Regularly performs manual, task-oriented work independently and prioritize tasks.
• High School diploma – preferred.
• Oversee 300-500 units in one community.

Responsibilities

• Using independent judgment, completes maintenance employee schedules and communicates assignments to maintenance staff and coordinates with the Community Manager.
• Responsible for safety and skill training for all maintenance employees and OSHA compliance.
• Daily property and grounds inspections to identify maintenance needs and hazards; ensure repairs/ replacements meet company standards.
• Understands and enforces safety regulations and internal policies.
• Oversee equipment inspection, maintenance, installation, repairs, replacements and tool security.
• Assist in preventive maintenance programs per BH guidelines.
• Ensure team adheres to company policies and procedures.
• Share on-call responsibilities with the maintenance team and respond to resident requests.

Skills

Advanced computer skills

Team supervision

Task prioritization

Safety training

Education

High School diploma

Job description

Job Description

Job Description

JOB TITLE: Service Manager II
Unit Size: 300-500 units in one community
Exempt status: Nonexempt
Pay Class: Hourly - Full Time
REPORTS TO: Community Manager
DIRECT REPORTS: No

Who We Are

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Position Summary:

The Service Manager II coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Approved Pay Range: $26 -28 an hour

Essential Job Functions:

• Using independent judgment, completes maintenance employee schedules and communicates assignments to maintenance staff. Participates in the site staffing needs with the Community Manager. Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training.
• Responsible for safety and skill training for all maintenance employees. May assist with completing written property safety audits.
• Responsible for daily property and grounds inspection to look for needed maintenance and liability hazards. Ensure all repairs / replacements are assigned and completed within company standards, including interior / exterior rehabilitation and construction projects. Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.
• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
• Employs the knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components. Inspects, maintains, installs, repairs, replaces, and cleans equipment. Includes sourcing and installing new equipment.
• Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.
• Has a complete understanding and working knowledge of the company’s policies and procedures, and ensures team's understanding and compliance.
• Responsible for the maintenance and security of all property-issued tools.
• Shares on-call responsibilities, including inclement weather conditions, with the maintenance team. Responds to resident request per company standards.
• Other duties as assigned.

Minimum Qualifications/Skills:

• Minimum of five or more years of progressive maintenance and safety experience.
• Advanced computer skills and industry specific technology to coordinate and help respond resident/management requests for the property.
• Regularly performs manual, task-oriented work independently and prioritize tasks. Assigning tasks to large team.
• High School diploma – preferred.
• Oversee 300-500 units in one community

Required Certifications:

• EPA section 608 Type I – Appliance, Type II – HVAC or Universal, Certified Pool Operator where required by local jurisdiction.