Service Manager

ArtHaus Management; Oakland (CA); On-site; USD 48,000 - 55,000; Full time

Job summary

ArtHaus Properties is seeking a Service Manager to oversee the physical maintenance of our communities, including buildings, grounds, and equipment. Lead the maintenance team, ensure safety, and deliver timely work orders, preventive programs, and capital projects.

You will supervise staff, drive on-time completion of emergency (2 hours) and non-emergency (48 hours) requests, manage make-ready turnovers within 5 business days, and maintain strong resident communications and safety compliance.

Qualifications

• Minimum of five years of maintenance experience in multifamily or commercial property management, including supervisory experience.
• Strong working knowledge of HVAC, electrical, plumbing, and appliance repair.
• EPA Type II or Universal Certification required; HVAC certification preferred.
• Valid driver’s license and reliable transportation.

Responsibilities

• Lead maintenance staff and daily briefings, assign work orders and priorities.
• Ensure on-time completion of emergency (2 hours) and non-emergency (48 hours) work orders.
• Oversee make-ready process to turnover vacant units within 5 business days.
• Develop preventive maintenance schedule for HVAC, electrical, plumbing, and systems.
• Maintain resident communication and high maintenance satisfaction.

Skills

Supervisory experience

HVAC knowledge

Electrical knowledge

Plumbing knowledge

Maintenance software (Yardi)

Education

High school diploma or equivalent

EPA Type II or Universal Certification

HVAC certification (preferred)

Tools

Yardi Maintenance

EliseAI

Job description

The expanded ArtHaus Properties operating company is a wholly owned subsidiary of Arthaus Partners, purpose-built to manage and scale our vertically integrated residential platform. This role offers a rare opportunity to help shape the future of operations at a company on the verge of doubling its footprint, bringing structure, innovation, and excellence to a portfolio with significant near‑term growth ahead. It’s an exciting moment to lead, build, and leave your mark.

The Service Manager is responsible for overseeing the physical maintenance and condition of the community, including all buildings, grounds, and equipment. This role ensures the successful completion of maintenance requests, preventive maintenance programs, capital projects, and unit turnovers. The Service Manager leads the maintenance team, upholds safety standards, and ensures all work is completed efficiently, on schedule, and in compliance with company policies and local regulations.

Primary Responsibilities

Maintenance Leadership and Team Management

• Supervise, train, and develop all maintenance staff, including Assistant Service Managers, Technicians, and Porters.
• Conduct daily maintenance briefings and assign work orders and priorities based on urgency.
• Perform daily quality control inspections to ensure all maintenance work meets company standards.
• Maintain team productivity above 90% work order completion rate per week.
• Ensure emergency and on‑call procedures are clearly communicated and followed by all team members.

Operational Maintenance and Repairs

• Oversee completion of service requests within company timelines:
• Emergency work orders: Completed within 2 hours .
• Non‑emergency work orders: Completed within 48 hours .
• Manage the make‑ready process to ensure vacant apartments are turned within 5 business days or less.
• Conduct regular inspections of building systems, roofs, grounds, and amenities to maintain functionality and aesthetics.
• Ensure maintenance shop, tools, and equipment are clean, organized, and in good working condition.
• Manage vendor relationships and ensure all contractors meet insurance and performance requirements.

Preventive Maintenance and Safety

• Develop and maintain a preventive maintenance schedule for HVAC, plumbing, electrical, and common area systems.
• Ensure all property systems (fire alarms, sprinklers, boilers, elevators, etc.) meet weekly inspection and maintenance standards.
• Enforce company safety policies and OSHA compliance; conduct monthly safety meetings and maintain related documentation.
• Maintain zero preventable safety incidents and report all incidents promptly to management.

Financial and Inventory Management

• Manage maintenance expenses and inventory within approved budgets.
• Monitor and approve purchase orders for supplies, parts, and vendor services.
• Maintain accurate records of inventory, ensuring proper cost control and accountability.
• Support the Community Manager and Area Manager in developing and tracking maintenance‑related budgets and forecasts.

Resident Service and Communication

• Communicate professionally and courteously with residents, ensuring all maintenance issues are resolved promptly.
• Maintain resident maintenance satisfaction scores of 80% or higher .
• Coordinate maintenance‑related resident communications, including notices for scheduled work or inspections.
• Assist in maintaining positive resident relationships to support retention goals.

Qualifications

• High school diploma or equivalent required; technical or trade school certification preferred.
• Minimum of five years of maintenance experience in multifamily or commercial property management, including supervisory experience.
• Strong working knowledge of HVAC, electrical, plumbing, and appliance repair.
• EPA Type II or Universal Certification required; HVAC certification preferred.
• Valid driver’s license and reliable transportation required.
• Proficiency in maintenance management software (Yardi Maintenance and EliseAI preferred).

Compensation and Benefits

• Hourly rate range: $35-$40 per hour based on experience