SERVICE MANAGER EXEMPT - Unassigned

GHP Management Corporation; Los Angeles (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Fully paid medical insurance

Dental vision coverage

Flexible spending account

Life/AD&D insurance

Pet insurance

Ticketing program (TicketsAtWork)

Free onsite parking

Job summary

GHP Management Corporation in Los Angeles is seeking a Maintenance Manager to lead the community team and ensure high levels of employee and resident engagement. The role focuses on asset preservation, budget adherence, and coordinating with the Community Manager.

You will supervise a service team across maintenance tasks (plumbing, HVAC, electrical, carpentry, pool, grounds), manage vendor relations, and mentor staff to deliver service excellence.

Qualifications

• 3–5 years as Maintenance Manager at 500+ unit properties with 10+ direct reports.
• HVAC certification a plus and knowledge of OSHA standards.
• Experience with plumbing, electrical, HVAC, carpentry, pools and grounds.
• Strong written and verbal communication; multilingual a plus.
• May require driving a golf cart.

Responsibilities

• Create and maintain a safe, respectful environment for all team members.
• Provide leadership and guidance to the community team to achieve service excellence.
• Efficiently handle resident requests and complaints; escalate when needed.
• Ensure asset preservation and prevent deferred maintenance issues.
• Manage maintenance operations across plumbing, HVAC, electrical, carpentry, pools and grounds.
• Control expenses and capital to meet budget requirements; partner with vendors.
• Maintain timely communication with Community Manager and stakeholders.
• Make budget recommendations for capex projects.

Skills

Maintenance management

Team leadership

Budgeting

Vendor management

Communication

OSHA knowledge

HVAC knowledge

Electrical & plumbing

Multilingual

Golf cart operation

Job description

Job Details:

Job Location: GHP MANAGEMENT CORP - LOS ANGELES, CA 90017, Position Type: Full Time, Salary Range: $70,000.00 - $80,000.00 Salary, Travel Percentage: Up to 50% , Job Shift: Day, As theMaintenanceManager, you are a team builder and leader who provides support, mentor-ship and direction to ensure high level of Employee and Resident Engagement.

Reports To:

COMMUNITY MANAGER

How You Will Contribute:

Customer Service and Leadership:

• Creates and maintains a safe, respectful, and productive environment for all team members at the community.
• Provide leadership and guidance for the community team by setting a Service Excellence standard and inspiring the Service Team to achieve it.
• Efficiently handle resident requests and complaints and, when necessary, escalates them to your Community Manager

Maintenance Operations:

• Ensure asset preservation and prevent deferred maintenance issues.
• Manages Service Team’s performance related to maintenance operations such as: plumbing, painting, appliance repairs, electrical tasks, heating and air conditioning, carpentry work, pool upkeep, fire systems, and grounds upkeep
• Efficiently manage expenses and capital to meet budget requirements
• Partner with vendors to ensure project completion and quality standards are met
• Ensure timely communication with Community Manager, Regional Managers, Regional Maintenance Managers, other Community teams, and stakeholders to anticipate and prevent future concerns
• Makes budget recommendations for cap X projects.

Qualifications: PROFESSIONAL EXPERIENCE:

• 3 - 5 years as a Maintenance Manager within a property of at least 500+ units managing service teams of 10+, preferably within a Class A Luxury property and/or 1 - 3 years as a Service Manager within a property of at least 350+ units, preferably within a Class A Luxury property and/or combination of 2+ years as Assistant Service Manager/Lead role with supervision over 8+ team members within a community of 800+ units
• HVAC certified a plus
• Knowledge of OSHA standards
• Working knowledge and ability to recognize repair requirements for plumbing, electrical, HVAC, carpentry, pool upkeep, fire systems and grounds upkeeping
• Ability to communicate clearly and effectively both verbally and in writing. Multilingual ability a plus.
• May require driving golf cart.

Physical Requirements:

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
• Constantly positions self to bend, stoop, reach, lift
• Occasionally lift/move/carry up to 25lbs with/without assistance
• Frequently lift/move/carry 5lbs
• Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
• Ability to remain in a stationary position for extended periods of time
• Constantly works in outdoor weather conditions

Cognitive or Mental Requirements:

• Reading;
• Writing;
• Strong math skills;
• Ability to communicate clearly;
• Ability to deal with complex issues;
• Attention to detail; and
• Ability to prepare financial and related reports.

Eligibility Requirements:

• Must have unrestricted work authorization to work in the United States; and
• Must be willing to submit to a background investigation.

The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.

Salary Range:

Salary Range: $70,000.00-$80,000. per year, DOE.

Benefits:

Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D insurance, pent insurance, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.