Service Manager | Commission-Based - Tonkin Gresham Honda

Gee Automotive Companies; Troutdale (OR); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Matching

Paid Time Off

Employee Discounts

Job summary

Tonkin Gresham Honda is seeking an experienced Service Manager to lead a high-volume service department with a strong customer base. You will guide advisors and technicians, drive profitability, and elevate customer satisfaction while building a culture of accountability and continuous improvement.

The role offers ownership of operations, leadership development opportunities, and a highly competitive compensation plan within the Tonkin Automotive Group.

Qualifications

• Previous automotive Service Manager or Fixed Operations leadership experience.
• Proven track record of driving profitability and customer satisfaction.
• Strong leadership, coaching and team-building abilities.
• Experience analyzing KPIs and financial performance.

Responsibilities

• Lead and oversee daily service department operations.
• Drive revenue growth, profitability, and customer satisfaction.
• Recruit, train, coach, and develop service advisors and technicians.
• Monitor department performance metrics and implement improvements.
• Collaborate with Parts, Sales and leadership to meet business goals.
• Uphold manufacturer standards and dealership policies.

Skills

Leadership

Team-building

Communication

Conflict-resolution

KPIs analysis

Organizational skills

Problem-solving

Tools

DMS software

Job description

Are you an experienced automotive service leader ready to take your career and income to the next level? Tonkin Gresham Honda is seeking a driven, customer-focused Service Manager to lead a thriving, high-volume service department with an established customer base and a talented team of advisors and technicians. This is more than just a management position. It's an opportunity to take ownership of a successful operation, influence dealership performance, develop future leaders, and be rewarded for your results through a highly competitive, performance-driven compensation plan. If you're passionate about operational excellence, building high-performing teams, and delivering an exceptional customer experience, we want to hear from you.

As part of the Tonkin Family of Dealerships, one of the Pacific Northwest's most respected automotive organizations, you'll have the resources, support, and career growth opportunities needed to succeed. We are looking for a leader who can drive profitability, elevate customer satisfaction, and foster a culture of accountability, teamwork, and continuous improvement while helping shape the future success of our dealership.

Why Join Tonkin Gresham Honda?

Tonkin Gresham Honda is part of one of the Pacific Northwest's most respected automotive groups. We are committed to providing our employees with the tools, support, and opportunities they need to succeed. If you're passionate about leadership, operational excellence, and growing a profitable service department, this is an opportunity to make a significant impact while earning top-tier compensation.

What We Offer

• High-volume Honda dealership with a strong customer base
• Performance-driven compensation plan
• Established team of service advisors and technicians
• Supportive leadership and resources for success
• Career advancement opportunities within the Tonkin Automotive Group
• Employee discounts on vehicles, parts, and service
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off and paid holidays

Service Manager Job Responsibilities

• Lead and oversee all daily service department operations
• Drive revenue growth, profitability, and customer satisfaction
• Recruit, train, coach, and develop service advisors and technicians
• Monitor department performance metrics and implement improvement strategies
• Ensure excellent customer service and effective handling of customer concerns
• Maintain manufacturer standards and dealership policies
• Manage technician productivity, efficiency, and workflow
• Review financial statements, budgets, and departmental reports
• Collaborate with Parts, Sales, and dealership leadership to achieve overall business goals
• Promote a positive, team-oriented culture focused on accountability and performance

Service Manager Compensation & Benefits

In addition to competitive pay, our benefits are designed to support you and your family…

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications

Service Manager

Qualifications

• Previous automotive Service Manager or Fixed Operations leadership experience
• Previous import OEM experience, preferably Honda.
• Proven track record of driving service department profitability and customer satisfaction
• Strong leadership, coaching, and team-building abilities
• Excellent communication and conflict-resolution skills
• Experience analyzing KPIs, financial performance, and operational metrics
• Strong organizational and problem-solving skills
• Proficiency with dealership management systems and service department software

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

Ready to Take the Wheel?

If you're a proven automotive service leader looking for a high-income opportunity with a respected dealership group, we want to hear from you. Apply today and discover why Tonkin Gresham Honda is the right place to accelerate your career.