Service Manager | Commission-Based - Tonkin Gresham Honda

Tonkin Gresham Honda; Gresham (OR); On-site; USD 167,000 - 223,000; Full time

Benefits offered by this job

High-volume dealership

Performance-driven compensation

Medical, Dental, Vision, and Life

401(k) with company match

Paid Time Off and holidays

Employee discounts on vehicles, parts,

services

Job summary

Tonkin Gresham Honda in Gresham, OR is seeking a driven Service Manager to lead our high-volume service department. You will oversee daily operations, drive revenue and customer satisfaction, and mentor a team of service advisors and technicians to deliver exceptional results.

Join a respected dealership with a strong customer base and a performance-driven compensation plan that rewards leadership, accountability, and continuous improvement through health benefits, a 401(k) match, and paid time

Qualifications

• Previous automotive Service Manager or Fixed Operations leadership experience.
• Proven track record of driving profitability and customer satisfaction.
• Strong leadership, coaching, and team-building abilities.
• Excellent communication and conflict-resolution skills.
• Experience analyzing KPIs and financial performance.

Responsibilities

• Lead and oversee all daily service department operations.
• Drive revenue growth, profitability, and customer satisfaction.
• Recruit, train, coach, and develop service advisors and technicians.
• Monitor department performance metrics and implement improvement strategies.
• Ensure excellent customer service and effective handling of customer concerns.
• Maintain manufacturer standards and dealership policies.
• Manage technician productivity, efficiency, and workflow.
• Review financial statements, budgets, and departmental reports.
• Collaborate with Parts, Sales, and dealership leadership to achieve goals.
• Promote a positive, team-oriented culture focused on accountability and performance.

Skills

Leadership

Coaching

KPIs analysis

Communication

Team building

Conflict resolution

Organizational skills

Tools

Dealership management system

Service department software

Job description

Job Details

Job Location: Tonkin Gresham Honda - Gresham, OR 97060

Position Type: Full Time

Salary Range: $15,000.00 - $20,000.00 Commission/month

Job Category: Service

Are you an experienced automotive service leader ready to take your career and income to the next level? Tonkin Gresham Honda is seeking a driven, customer-focused Service Manager to lead a thriving, high-volume service department with an established customer base and a talented team of advisors and technicians. This is more than just a management position. It's an opportunity to take ownership of a successful operation, influence dealership performance, develop future leaders, and be rewarded for your results through a highly competitive, performance-driven compensation plan. If you're passionate about operational excellence, building high-performing teams, and delivering an exceptional customer experience, we want to hear from you.

Why Join Tonkin Gresham Honda?

Tonkin Gresham Honda is part of one of the Pacific Northwest's most respected automotive organizations. We are looking for a leader who can drive profitability, elevate customer satisfaction, and foster a culture of accountability, teamwork, and continuous improvement while helping shape the future success of our dealership.

What we offer:

• High-volume Honda dealership with a strong customer base
• Performance-driven compensation plan
• Established team of service advisors and technicians
• Supportive leadership and resources for success
• Career advancement opportunities within the Tonkin Automotive Group
• Employee discounts on vehicles, parts, and service
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off and paid holidays

Service Manager Compensation & Benefits

In addition to competitive pay, our benefits are designed to support you and your family…

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Service Manager Job Responsibilities

• Lead and oversee all daily service department operations
• Drive revenue growth, profitability, and customer satisfaction
• Recruit, train, coach, and develop service advisors and technicians
• Monitor department performance metrics and implement improvement strategies
• Ensure excellent customer service and effective handling of customer concerns
• Maintain manufacturer standards and dealership policies
• Manage technician productivity, efficiency, and workflow
• Review financial statements, budgets, and departmental reports
• Collaborate with Parts, Sales, and dealership leadership to achieve overall business goals
• Promote a positive, team-oriented culture focused on accountability and performance

Service Manager Qualifications

• Previous automotive Service Manager or Fixed Operations leadership experience
• Previous import OEM experience, preferably Honda.
• Proven track record of driving service department profitability and customer satisfaction
• Strong leadership, coaching, and team-building abilities
• Excellent communication and conflict-resolution skills
• Experience analyzing KPIs, financial performance, and operational metrics
• Strong organizational and problem-solving skills
• Proficiency with dealership management systems and service department software

Corporate requirements

Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

Ready to Take the Wheel?

If you're a proven automotive service leader looking for a high-income opportunity with a respected dealership group, we want to hear from you.