Profit-Driven Service Manager: Lead Auto Service Team

Tonkin Gresham Honda; Gresham (OR); On-site; USD 167,000 - 223,000; Full time

Benefits offered by this job

High-volume dealership

Performance-driven compensation

Medical, Dental, Vision, and Life

401(k) with company match

Paid Time Off and holidays

Employee discounts on vehicles, parts,

services

Job summary

Tonkin Gresham Honda in Gresham, OR is seeking a driven Service Manager to lead our high-volume service department. You will oversee daily operations, drive revenue and customer satisfaction, and mentor a team of service advisors and technicians to deliver exceptional results.

Join a respected dealership with a strong customer base and a performance-driven compensation plan that rewards leadership, accountability, and continuous improvement through health benefits, a 401(k) match, and paid time

Qualifications

• Previous automotive Service Manager or Fixed Operations leadership experience.
• Proven track record of driving profitability and customer satisfaction.
• Strong leadership, coaching, and team-building abilities.
• Excellent communication and conflict-resolution skills.
• Experience analyzing KPIs and financial performance.

Responsibilities

• Lead and oversee all daily service department operations.
• Drive revenue growth, profitability, and customer satisfaction.
• Recruit, train, coach, and develop service advisors and technicians.
• Monitor department performance metrics and implement improvement strategies.
• Ensure excellent customer service and effective handling of customer concerns.
• Maintain manufacturer standards and dealership policies.
• Manage technician productivity, efficiency, and workflow.
• Review financial statements, budgets, and departmental reports.
• Collaborate with Parts, Sales, and dealership leadership to achieve goals.
• Promote a positive, team-oriented culture focused on accountability and performance.

Skills

Leadership

Coaching

KPIs analysis

Communication

Team building

Conflict resolution

Organizational skills

Tools

Dealership management system

Service department software

Job description

Tonkin Gresham Honda in Gresham, OR is seeking a driven Service Manager to lead our high-volume service department. You will oversee daily operations, drive revenue and customer satisfaction, and mentor a team of service advisors and technicians to deliver exceptional results.

Join a respected dealership with a strong customer base and a performance-driven compensation plan that rewards leadership, accountability, and continuous improvement through health benefits, a 401(k) match, and paid time