Service Manager | Commission-Based - Tonkin Gresham Honda

Gee Automotive Group; Gresham (OR); On-site; USD 167,000 - 223,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Paid Time Off

Paid holidays

Employee pricing for parts/services/ve

Discounts on vehicles

Job summary

Tonkin Gresham Honda in Gresham, OR seeks a driven Service Manager to lead a high-volume, customer-focused service department. You will guide advisors and technicians, drive profitability, and uphold Honda manufacturer standards while delivering an exceptional customer experience.

The role offers strong earning potential through a performance-driven compensation plan and a supportive leadership team dedicated to operational excellence and career growth.

Qualifications

• Experience as automotive Service Manager or Fixed Operations leader.
• Experience with Honda/import OEM preferred.
• Proven profitability and customer satisfaction track record.
• Strong leadership and coaching skills.
• Excellent communication and conflict-resolution abilities.
• Experience analyzing KPIs and financial performance.

Responsibilities

• Lead daily service department operations.
• Drive revenue growth, profitability, and customer satisfaction.
• Recruit, train, coach, and develop service advisors and technicians.
• Monitor department performance metrics and implement improvement strategies.
• Ensure excellent customer service and handle customer concerns.
• Maintain manufacturer standards and dealership policies.
• Manage technician productivity, efficiency, and workflow.
• Review financial statements, budgets, and departmental reports.
• Collaborate with Parts, Sales, and dealership leadership to achieve overall business goals.
• Promote a positive, team-oriented culture focused on accountability and performance.

Skills

Leadership

Customer Service

Coaching/Mentoring

Communication

Problem Solving

Tools

Dealership management software

Job description

Job Details

Job Location: Tonkin Gresham Honda - Gresham, OR 97060

Position Type: Full Time

Salary Range: $15,000.00 - $20,000.00 Commission/month

Job Category: Service

Are you an experienced automotive service leader ready to take your career and income to the next level? Tonkin Gresham Honda is seeking a driven, customer-focused Service Manager to lead a thriving, high-volume service department with an established customer base and a talented team of advisors and technicians. This is more than just a management position. It's an opportunity to take ownership of a successful operation, influence dealership performance, develop future leaders, and be rewarded for your results through a highly competitive, performance-driven compensation plan. If you're passionate about operational excellence, building high-performing teams, and delivering an exceptional customer experience, we want to hear from you.

Why Join Tonkin Gresham Honda?

Tonkin Gresham Honda is part of one of the Pacific Northwest's most respected automotive organizations. We are looking for a leader who can drive profitability, elevate customer satisfaction, and foster a culture of accountability, teamwork, and continuous improvement while helping shape the future success of our dealership.

What we offer:

• High-volume Honda dealership with a strong customer base
• Performance-driven compensation plan
• Established team of service advisors and technicians
• Supportive leadership and resources for success
• Career advancement opportunities within the Tonkin Automotive Group
• Employee discounts on vehicles, parts, and service
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off and paid holidays

Service Manager Compensation & Benefits

In addition to competitive pay, our benefits are designed to support you and your family…

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Service Manager Job Responsibilities

• Lead and oversee all daily service department operations
• Drive revenue growth, profitability, and customer satisfaction
• Recruit, train, coach, and develop service advisors and technicians
• Monitor department performance metrics and implement improvement strategies
• Ensure excellent customer service and effective handling of customer concerns
• Maintain manufacturer standards and dealership policies
• Manage technician productivity, efficiency, and workflow
• Review financial statements, budgets, and departmental reports
• Collaborate with Parts, Sales, and dealership leadership to achieve overall business goals
• Promote a positive, team-oriented culture focused on accountability and performance

Service Manager Qualifications

• Previous automotive Service Manager or Fixed Operations leadership experience
• Previous import OEM experience, preferably Honda.
• Proven track record of driving service department profitability and customer satisfaction
• Strong leadership, coaching, and team-building abilities
• Excellent communication and conflict-resolution skills
• Experience analyzing KPIs, financial performance, and operational metrics
• Strong organizational and problem-solving skills
• Proficiency with dealership management systems and service department software

Corporate requirements

Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

Ready to Take the Wheel?

If you're a proven automotive service leader looking for a high-income opportunity with a respected dealership group, we want to hear from you.