Service Manager, Commercial Roofing (MA) | Flexible Schedule & Growth

Greenwood Industries LLC; Milford (MA); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

401(k)

401(k) matching

AD&D insurance

Company truck

Dental insurance

Employee assistance program

Flexible schedule

Flexible spending account

Fuel discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Referral program

Vision insurance

Job summary

Greenwood Industries LLC, based in Milford, MA, is seeking an experienced Service Manager to lead the Massachusetts commercial roofing service operation, guiding Service Project Managers, field technicians and crews from work-order readiness through scheduling, field execution and billing readiness.

The ideal candidate has 5+ years in field operations with strong leadership, scheduling and customer-service skills, plus experience with Salesforce Field Service or similar tools.

Qualifications

• 5+ years of commercial roofing, construction service or related field-operations experience preferred.
• Prior leadership of field crews, technicians, foremen and/or project managers.
• Commercial roofing, repair and maintenance knowledge is strongly preferred.
• Strong scheduling, manpower planning, troubleshooting and customer-service skills.
• Able to manage multiple crews, jobs and changing priorities in a fast-paced service environment.
• Comfortable using technology, dashboards and operating data to manage performance.
• Experience with Salesforce Field Service, Company Cam or comparable field-service platforms is a plus.
• Valid driver's license and ability to regularly visit jobsites throughout Massachusetts.

Responsibilities

• Lead Service PMs, technicians and field crews and establish clear daily priorities and accountability.
• Own scheduling, dispatch, manpower planning, emergency response, workload balancing and crew capacity.
• Maintain visibility into open work orders, backlog, job aging, active work and staffing requirements.
• Ensure crews have complete job information, materials, tools and equipment before deployment.
• Conduct field visits and coach teams on safety, quality, productivity and customer service.
• Recruit, onboard, develop and retain Service personnel as the Massachusetts operation grows.
• Ensure accurate capture of labor, materials, photos, deficiencies, service reports and completion documentation.
• Drive adoption and accountability in Salesforce Field Service, Company Cam and related operating workflows.
• Move completed work promptly through closeout and billing readiness; resolve operational bottlenecks.
• Coordinate with Account Managers on customer issues, deficiencies and additional service opportunities.
• Partner with Safety, Finance/Billing, HR, Branch Leadership and the Director of Service Operations.

Skills

Scheduling

Manpower planning

Troubleshooting

Customer service

Dashboarding

Field service tools

Tools

Salesforce Field Service

Company Cam

Job description

Greenwood Industries LLC, based in Milford, MA, is seeking an experienced Service Manager to lead the Massachusetts commercial roofing service operation, guiding Service Project Managers, field technicians and crews from work-order readiness through scheduling, field execution and billing readiness.

The ideal candidate has 5+ years in field operations with strong leadership, scheduling and customer-service skills, plus experience with Salesforce Field Service or similar tools.