Service Manager, Carlyle Place Apartments

Paradigmcos; Alexandria (VA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Medical with Dental and

Health Savings Account (HSA) with +em

401(k) plan with employer match

Paid Time Off

Referral bonuses

Housing discount

Free on-site parking

On-site professional training

Job summary

Paradigm seeks a Service Manager to coordinate maintenance at a luxury apartment community in Alexandria, VA. You will supervise maintenance and vendors, ensuring clean, safe, and attractive conditions for residents.

Requirements include 5+ years in residential service management, HVAC/CFC/electrical licenses, and experience with property management software (Entrata preferred). On‑site, on-call work is required.

Qualifications

• 5+ years of experience as a residential service manager.
• Experience managing 300+ units.
• HVAC, CFC, and electrical licenses required.
• Entrata or property management software experience preferred.
• Able to work indoors/outdoors in all weather; lift up to 100 lbs.

Responsibilities

• Supervise maintenance staff and vendor relations.
• Handle maintenance service requests across trades (electrical, plumbing, carpentry, HVAC, appliances).
• Oversee apartment turnover and capital improvements.
• Participate in on-call maintenance rotation and emergencies.
• Ensure compliance with housing laws and maintain accurate records.

Skills

Interpersonal communication

Bilingual English/Spanish

Written communication

Organizational skills

Time management

Education

HVAC/CFC/electrical license

Tools

Entrata

Job description

Service Manager, Carlyle Place Apartments

Job Description

Posted Tuesday, September 1, 2026 at 4:00 AM

Paradigm, through our independent real estate development, construction and property management companies, delivers a full range of real estate services. Our goal at Paradigm is to create a workplace built on teamwork, respect, and authenticity. Empowering our employees to pursue the company mission, to utilize our hard work, integrity, intelligence and experience to deliver the highest level of value and satisfaction to our residents, investors, customers and employees. We encourage our teams to be the difference!

We are looking for a Service Manager to coordinate and supervise daily assignments and activities of our maintenance staff to ensure clean, orderly, safe, sound, and attractive conditions at one of our luxury apartment communities in Alexandria, VA.

What the Service Manager will be doing:

• Managing department, maintenance staff and contracted staff, as well as vendor/contractor relations.
• Completing maintenance service requests to include electrical, plumbing, carpentry, painting, HVAC, and appliance repairs, as well as overall managing of department service requests.
• Managing apartment turnover and property inspections and coordinating capital improvements and maintenance projects.
• Working on-call maintenance service rotation; handling weather-related and other property emergencies.
• Ensure compliance with federal and local housing laws. This also involves preparing reports and maintaining accurate records.

What the Service Manager will need to succeed:

• 5+ years of successful experience as a residential service manager.
• Expertise in managing 300 units or more.
• HVAC, CFC, and electrical technician’s license required.
• Experience with property management software, Entrata experience preferred.
• Medium/heavy work requiring prolonged/repeated standing, walking, climbing, stooping, kneeling, crouching, lifting 100lbs max, with frequent lift/carry up to 50 lbs; climb vertical ladders and work at heights of varying degrees; able to work indoors and outdoors in all types of weather.
• Strong interpersonal communication skills, bi-lingual English/Spanish a plus; good written communication, organizational, and time management skills.
• Reliable transportation, valid driver’s license, and auto insurance; access to the property within 30 minutes for on-call maintenance service requests.

What we offer our Service Managers:

• Pay Range $80,000 - $85,000
• Comprehensive Medical with multiple Dental and Vision options.
• Health Savings Account with employer contribution.
• 401(k) plan with employer match and generous vesting schedule.
• Paid Time Off leave, escalating with length of service.
• Recognition awards and employee referral bonuses.
• Housing discount available.
• Free on-site parking during work hours.
• In-house professional training and a ‘Promote from Within’ company culture.

Candidates will receive consideration for all positions without regard to race, color, religion, gender, national origin, age, familial, disability or veteran status, genetic information, or any other legally protected status.