Service Manager, Sanse Apartments

Paradigm Management Corp; Alexandria (VA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Health Savings Account

401(k) match

Paid Time Off

Referral bonuses

Housing discount

Free on-site parking

Training & internal promotion

Job summary

Paradigm Management Corp in Alexandria, VA seeks a Service Manager to coordinate daily maintenance operations across 300+ units, supervise staff and contractors, and ensure clean, safe, and attractive properties.

You will handle turnovers, inspections, capital projects, on-call rotations, and compliance with housing laws, with a competitive salary and full benefits.

Qualifications

• 5+ years of experience as a residential service manager.
• Experience managing 300+ units.
• HVAC, CFC, and electrical licenses required.
• Experience with property management software, Entrata experience preferred.

Responsibilities

• Manage department staff and vendor/contractor relations.
• Complete maintenance service requests across electrical, plumbing, carpentry, painting, HVAC, and appliance repairs.
• Manage apartment turnover, property inspections, and coordinate capital improvements and maintenance projects.
• On-call maintenance service rotation; handle weather-related and other property emergencies.
• Ensure compliance with federal and local housing laws; prepare reports and maintain accurate records.

Skills

Maintenance management

Vendor relations

Multi-unit experience

Bilingual English/Spanish

Safety compliance

Education

HVAC/CFC and electrical licenses

Tools

Entrata

Job description

We are looking for a Service Manager to coordinate and supervise daily assignments and activities of our maintenance staff to ensure clean, orderly, safe, sound, and attractive conditions at one of our apartment communities in Alexandria, VA.

What the Service Manager will be doing:

• Managing department, maintenance staff and contracted staff, as well as vendor/contractor relations.


• Completing maintenance service requests to include electrical, plumbing, carpentry, painting, HVAC, and appliance repairs, as well as overall managing of department service requests.


• Managing apartment turnover and property inspections and coordinating capital improvements and maintenance projects.


• Working on-call maintenance service rotation; handling weather-related and other property emergencies.


• Ensure compliance with federal and local housing laws. This also involves preparing reports and maintaining accurate records.

What the Service Manager will need to succeed:

• 5+ years of successful experience as a residential service manager.


• Expertise in managing 300 units or more.


• HVAC, CFC, and electrical technician’s license required.


• Experience with property management software, Entrata experience preferred.


• Medium/heavy work requiring prolonged/repeated standing, walking, climbing, stooping, kneeling, crouching, lifting 100lbs max, with frequent lift/carry up to 50 lbs; climb vertical ladders and work at heights of varying degrees; able to work indoors and outdoors in all types of weather.


• Strong interpersonal communication skills, bi-lingual English/Spanish a plus; good written communication, organizational, and time management skills.


• Reliable transportation, valid driver’s license, and auto insurance; access to the property within 30 minutes for on-call maintenance service requests.

What we offer our Service Managers:

• Pay Range $85,000 - $95,000


• Comprehensive Medical with multiple Dental and Vision options.


• Health Savings Account with employer contribution.


• 401(k) plan with employer match and generous vesting schedule.


• Paid Time Off leave, escalating with length of service.


• Recognition awards and employee referral bonuses.


• Housing discount available.


• Free on-site parking during work hours.


• In-house professional training and a ‘Promote from Within’ company culture.