Service Manager - Automotive Experience Required

Tire Discounters, Inc.; Roanoke (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Career growth

Training programs

Job summary

Tire Discounters, Inc. is seeking a Service Manager in Roanoke, VA to lead a team of service and tire technicians and ensure top-quality service with excellent customer satisfaction.

You will manage bay workflow, supervise staff, and promote safety while upholding our standards of transparency and care. Experience in automotive service and strong leadership are key, with weekend availability and a valid USA driver’s license required.

Qualifications

• Experience in automotive service/repair; certifications preferred.
• Management experience with strong leadership skills.
• Excellent communication and multitasking abilities.
• Strong work ethic and goal-oriented mindset.
• Valid driver's license and weekend availability.
• Ability to stand for long periods, bend, and lift up to 75 lbs.
• Authorized to work in the USA (18+).
• Comfortable with occasional mechanical hazards and outdoor conditions.

Responsibilities

• Lead and coach technicians, manage performance, and assist with hiring.
• Oversee service bay workflow and communicate wait times to sales staff.
• Ensure clear communication between the shop and customers.
• Promote safety and meet quality and service standards.
• Drive customer satisfaction and teamwork.

Skills

Automotive service

Leadership

Communication

Multitasking

Driver's license

Saturday work

Physical ability

Work authorization

Job description

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a \"WOW\" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.

Position Overview

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store.

Key Responsibilities

• Lead and coach technicians, manage performance, and assist with hiring.


• Oversee service bay workflow and communicate wait times to sales staff.


• Ensure clear communication between the shop and customers.


• Promote safety and meet quality and service standards.


• Drive customer satisfaction and teamwork.

Requirements

• Experience in automotive service/repair (certifications preferred).


• Management experience with strong leadership skills.


• Excellent communication and multitasking abilities.


• Strong work ethic and goal-oriented mindset.


• Valid driver's license and availability to work Saturdays.


• Ability to stand for long periods, bend, and lift up to 75 lbs.


• Authorized to work in the USA (18+).


• Comfortable with occasional mechanical hazards and outdoor conditions.

Career Path

Service Manager → General Manager → Regional Manager

Compensation

Pay: $55,000 - $85,000+ annually

Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.

Why Tire Discounters?

• Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store.


• Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well!


• Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from.


• Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled