Service Manager

Tire Discounters; Indianapolis (IN); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Growth opportunities

Skill development

Competitive pay & benefits

Supportive team

Job summary

Tire Discounters in Indianapolis, IN is seeking a Service Manager to lead a team of technicians and deliver high-quality service with strong customer satisfaction.

You will manage shop operations, mentor employees, coordinate with counter staff and customers, and ensure safety and reliable inspections in a fast-paced environment.

The role offers growth, comprehensive training, competitive pay and benefits within a family-owned company.

Qualifications

• Minimum of management experience in a retail/auto service environment.
• Strong communication skills with customers and team members.
• Able to multitask and oversee multiple priorities.
• Demonstrated work ethic and goal-oriented mindset.

Responsibilities

• Coach, mentor, and train shop employees; assist GM with hiring.
• Oversee smooth shop operation, bay management and workflow.
• Act as liaison between shop, counter staff and customers.
• Ensure inspections and diagnostics are followed with timely recommendations.
• Lead safety and quality to deliver outstanding customer service.

Skills

Management experience

Excellent communication

Multitasking abilities

Strong work ethic

Job description

Join the Tire Discounters Family -- Drive Your Career Forward!

About Us:

Tire Discounters, the nation's largest family-owned and operated tire & service business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care for our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a \"WOW\" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo.

Your Role as a Service Manager:

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store.

What You\'ll Do:

• Coach, mentor, and train shop employees, manage performance, and assist the General Manager with hiring.


• Responsible for the smooth operation of the shop, which includes bay management and workflow of the location.


• Serves as a liaison providing clear communication between the shop, counter staff and customers.


• Ensure all inspection and diagnostic procedures are followed while providing the customer with professional, timely recommendations .


• Promote safety while ensuring quality and service standards by leading a team to deliver outstanding customer service.

Requirements

• Management experience with strong leadership skills.


• Excellent communication and multitasking abilities.


• Strong work ethic and goal-oriented mindset.


• Valid driver's license and availability to work Saturdays.


• Ability to stand for long periods, bend, and lift up to 75 lbs.


• Authorized to work in the USA (18+).


• Comfortable with occasional mechanical hazards and outdoor conditions.

Compensation

Pay: $55,000 - $85,000+ annually

Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.

Why Tire Discounters?

• Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store.


• Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well!


• Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from.


• Supportive Team: You\'ll roll with the best team in the business. Since day one, we\'ve been family-owned and operated, and that shows!