Service Manager - Automotive Experience Required

Tire Discounters, Inc.; Lancaster (OH); On-site; USD 55,000 - 70,000; Full time

Job summary

Tire Discounters is seeking a Service Manager in Lancaster, OH to lead a team of Service and Tire Technicians and ensure top-quality service and customer satisfaction at the store.

You will coach staff, manage workflow, and maintain clear communication with customers and sales. This role emphasizes safety, quality, and teamwork in a fast-paced automotive service environment.

Qualifications

• Experience in automotive service/repair; certifications preferred.
• Management experience with strong leadership skills.
• Excellent communication and multitasking abilities.
• Strong work ethic and goal-oriented mindset.
• Valid driver's license and availability to work Saturdays.
• Authorized to work in the USA (18+).
• Comfortable with occasional mechanical hazards and outdoor conditions.

Responsibilities

• Lead and coach technicians, manage performance, and assist with hiring.
• Oversee service bay workflow and communicate wait times to sales staff.
• Ensure clear communication between the shop and customers.
• Promote safety and meet quality and service standards.
• Drive customer satisfaction and teamwork.

Job description

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.

Position Overview

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store.

Key Responsibilities

• Lead and coach technicians, manage performance, and assist with hiring.
• Oversee service bay workflow and communicate wait times to sales staff.
• Ensure clear communication between the shop and customers.
• Promote safety and meet quality and service standards.
• Drive customer satisfaction and teamwork.

Requirements

• Experience in automotive service/repair (certifications preferred).
• Management experience with strong leadership skills.
• Excellent communication and multitasking abilities.
• Strong work ethic and goal-oriented mindset.
• Valid driver's license and availability to work Saturdays.
• Ability to stand for long periods, bend, and lift up to 75 lbs.
• Authorized to work in the USA (18+).
• Comfortable with occasional mechanical hazards and outdoor conditions.

Career Path

Service Manager → General Manager → Regional Manager

Compensation

Pay: $55,000 - $70,000+ annually

Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.

Why Tire Discounters?

• Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store.
• Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well!
• Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from.
• Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled