Service Manager, Auto Care — Customer-First & Profit-Driven

Thomas-Nissan-of-Joliet; Joliet (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Thomas-Nissan-of-Joliet is seeking an experienced Service Manager to oversee the service department, ensuring profitable operations and high-quality customer care. You will lead staffing, process controls, and service records to uphold standards.

Responsibilities include coordinating technicians and advisors, controlling costs, driving customer satisfaction, and building strong relationships with customers to leave a positive impression.

Qualifications

• Technical knowledge of automotive systems and service processes.
• Strong communication skills with customers and team members.
• Ability to read and interpret financial statements and metrics.
• Proven ability to lead, develop, and motivate staff.
• Organized, approachable, and customer-focused.
• Experience at a Nissan dealership is preferred but not required.

Responsibilities

• Oversee the entire service department to ensure profitability and smooth operation.
• Coordinate between technicians, service advisors, parts, and sales to optimize workflows.
• Enhance the customer experience and maintain a positive dealership impression.
• Recruit, hire, and manage technicians and service advisors.
• Distribute workload and manage technician assignments.
• Prioritize needed services and manage service schedules effectively.
• Provide concierge support for owner inquiries and follow-ups.
• Build strong customer relationships and spend time on customer engagement.
• Monitor expenses to achieve target net profit.

Skills

Technical automotive knowledge

Effective communication skills

Financial statements understanding

People management

Organized and friendly

Nissan dealership experience preferred

Job description

Thomas-Nissan-of-Joliet is seeking an experienced Service Manager to oversee the service department, ensuring profitable operations and high-quality customer care. You will lead staffing, process controls, and service records to uphold standards.

Responsibilities include coordinating technicians and advisors, controlling costs, driving customer satisfaction, and building strong relationships with customers to leave a positive impression.