Service Center Manager

IDR, Inc.; San Marcos (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Full benefits: Medical, Vision, Dental, and more

Supportive, team-oriented culture

Job summary

A leading IT services company in San Marcos is seeking a Service Center Manager to oversee daily operations and provide hands-on technical support while ensuring high service standards. The ideal candidate has over 3 years of experience in IT support and excellent customer service skills. Join a supportive team culture with full benefits and opportunities for career growth.

Qualifications

• 3+ years of experience in troubleshooting hardware and software issues.
• Excellent customer service and communication skills.
• Strong analytical skills for diagnosing complex issues.

Responsibilities

• Oversee daily service center operations.
• Provide hands-on technical support for hardware and software.
• Ensure high levels of customer satisfaction.

Skills

Troubleshooting computers (hardware and software)

Customer service skills

Analytical and problem-solving skills

Leadership potential

Flexibility to work irregular hours

Tools

ITSM tools (Cherwell, TDX)

Microsoft Office

Adobe products

Job description

We are seeking a talented and experienced Service Center Manager to join our team. The role involves leading daily operations, providing technical support, and delivering a VIP customer experience. If you are passionate about IT services, leadership, and thrive in a fast-paced environment, we encourage you to APPLY TODAY!

Responsibilities:

• Oversee daily service center operations
• Provide hands-on technical support for hardware and software issues
• Ensure high levels of customer satisfaction
• Support team development and training
• Maintain high service standards and operational efficiency

Required Skills:

• 3+ years troubleshooting computers (hardware and software), including Windows/macOS systems and tools like Microsoft Office and Adobe products
• Excellent customer service and communication skills
• Strong analytical and problem-solving skills for diagnosing complex issues
• Leadership potential to support team growth
• Flexibility to work extended or irregular hours as needed

Preferred Qualifications:

• Experience coaching and mentoring technical staff
• Knowledge of ITSM tools (Cherwell, TDX), asset tracking, and desktop management
• Database administration or ITSM system configuration experience
• ITIL or Agile certifications

Benefits:

• Competitive salary
• Full benefits: Medical, Vision, Dental, and more
• Opportunity to join a leading organization
• Supportive, team-oriented culture

About Us:

• 27+ years of industry experience
• Award-winning staffing services

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: IT Services and Consulting