Service Manager

Scott Electric Company

Winfield (WV)

On-site

USD 70,000 - 100,000

Full time

5 days ago

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Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Referral program

Employee assistance program

Employee discount

Flexible spending account

Tuition reimbursement

Paid holidays

Employee Stock Ownership Plan (ESOP)

Job summary

Scott Electric Company in Greensburg, PA, is seeking a Service Manager to lead our generator service department. You will oversee maintenance, testing, and emergency services for industrial power systems, ensuring safety and quality in every job.

You will coordinate field technicians, manage schedules, monitor KPIs and budgets, and work with customers and vendors to deliver timely service. Travel is required as needed and background checks apply.

Qualifications

5-10 years of generator service, power systems, or industrial electrical service operations.
Experience managing field service teams and coordinating multi-site operations.

Responsibilities

Direct daily operations of generator service activities, including preventative maintenance, troubleshooting, repairs, retrofits, and emergency response.
Coordinate technician schedules, dispatching, and resource allocation to meet customer demands and service deadlines.
Oversee service workflows to ensure jobs are completed on time, within budget, and in compliance with manufacturer and industry standards.
Monitor KPIs, invoicing, revenue, and departmental performance metrics.

Skills

Generator service leadership

Power systems knowledge

Reading wiring diagrams

Customer service

Team management

Budgeting & invoicing

Microsoft Office

Field service software

Tools

Microsoft Office

Field service management software

Job description

Overview:

Founded in 1946 in the city of Greensburg, PA, Scott Electric Company is one of the largest independent electrical distributors in the United States and has grown into a thriving business with storefront locations throughout Pennsylvania, Maryland, Ohio, and West Virginia. Opportunities exist for career-oriented individuals who are interested in successfully serving a customer base of electrical, mechanical, general contractors, industry, government agencies, municipalities, and retail hardware and building supply markets.

At Scott Electric Company, we're committed to creating an inclusive workplace. We welcome all qualified applicants and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We value the diverse perspectives and talents each person brings and believe that our differences make us stronger.

All employees are subject to and must execute an Employment Agreement that includes a restrictive covenant (Non-Compete, Non-Disclosure).

Position Overview

The Service Manager leads and manages the generator service department, ensuring safe, efficient, and high-quality delivery of maintenance, repair, testing, commissioning, and emergency services for industrial power systems. This role is responsible for technician oversight, workflow coordination, customer satisfaction, and adherence to industry standards and safety protocols.

Responsibilities:

Operational Leadership

Direct daily operations of generator service activities, including preventative maintenance, troubleshooting, repairs, retrofits, and emergency response
Coordinate technician schedules, dispatching, and resource allocation to meet customer demands and service deadlines
Oversee service workflows to ensure jobs are completed on time, within budget, and in compliance with manufacturer and industry standards
Monitor KPIs, invoicing, revenue, and departmental performance metrics

Technical & Quality Oversight

Serve as the final escalation point for complex diagnostics, warranty issues, and customer complaints
Provide technical guidance to technicians, customers, electrical contractors, and engineers regarding generator systems and power solutions
Lead root-cause analysis for recurring technical issues and implement corrective actions
Ensure compliance with safety protocols, OSHA requirements, and environmental/industry regulations

Team Management & Development

Manage, coach, and mentor field technicians and supervisors, promoting skill advancement and certification compliance
Coordinate ongoing training, certification programs, and quality assurance initiatives
Conduct performance evaluations and support professional development

Customer & Vendor Relations

Maintain strong customer relationships through timely communication, expert support, and reliable service delivery
Work with parts departments and third-party vendors to ensure materials and support are available for service operations
Travel as needed

Administrative & Business Support

Review and approve timecards, PTO, service orders, and field documentation
Assist with estimating service projects, quoting repairs, and supporting service sales initiatives
Provide weekly reports to management on operational performance, challenges, and opportunities

Requirements:

Education & Experience

5-10 years of experience in generator service, power systems, or industrial electrical service operations
Experience managing field service teams and coordinating multi-site operations

Technical Skills

Strong knowledge of diesel, natural gas, and propane generator systems
Ability to read wiring diagrams, mechanical layouts, and blueprints
Familiarity with switchgear, ATS units, controls, and power distribution systems
Proficiency with Microsoft Office and field service management software

Soft Skills

Strong leadership, communication, and customer service skills
Ability to prioritize, multitask, and work effectively in a fast-paced environment
Problem-solving mindset with a commitment to continuous improvement

Candidate Attributes