Service Manager

Siddons-Martin Emergency Group; Georgia; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

4 weeks paid parental leave

Paid Holidays and Paid Time Off

401K with Employer Match

Paid Training & Safety Equipment

Job summary

Siddons-Martin Emergency Group seeks a Service Manager to lead daily service operations for heavy truck service facilities. You will supervise staff, ensure policy compliance, and drive customer satisfaction while aligning with the company’s mission and profitability goals.

Responsibilities include directing service staff, coordinating with sales, and maintaining safety and quality standards across the facility. Prior leadership in a similar role is required.

Qualifications

• Experience in fire and emergency related industry required.
• Proven track record of success and leadership.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee daily service operations and supervise service staff.
• Ensure adherence to company policies and operations manual.
• Direct customer interactions and staff development.
• Maintain clean, safe facilities and professional appearance.

Skills

Fire & Emergency industry experience

Leadership

Communication skills

Organizational skills

Customer service focus

People management

Computer skills (Outlook, Word, Excel)

Education

High School Diploma or GED

Class B CDL license (or ability to obtain within 6 months)

5+ years automotive service industry experience

Knowledge of heavy truck repair principles

Tools

None specified

Job description

Siddons-Martin Emergency Group Benefits

Employee-owned company!

Monday-Friday schedule

Company Sponsored Benefits:

• Medical (PPO & HDHP options), Company
• HSA match, Dental, Vision, Short-Term
• Disability, Accident and Hospital Indemnity
• Insurance, Telehealth, Voluntary Life
• Insurance, Voluntary Critical Illness
• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment

Company Paid Benefits:

• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

Summary

Unless otherwise specified, the Service Manager is responsible for all daily internal service-related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.

Duties and Responsibilities

• Enforce all company policies as defined in the Company Handbook
• Overall supervision and direction of service staff
• Delegation of daily business functions and duties and follow up to ensure they are achieved
• Direct customer interaction and employee development
• Maintain clean and safe facility including offices
• Maintain neat and professional personal appearance at all times
• Understanding of business financials and goals (Share with service staff daily, weekly and monthly)
• Implementation of company processes and procedures as defined in the operations manual
• Customer retention and new business development (Routine visits to customer locations)
• Initiate and participate in morning meetings with service staff to plan the day
• Interact with sales staff to offer service support during presentations and trade shows
• Follow up during and after service is delivered to ensure customers are well informed and satisfied
• Review all final invoices for correctness before billing customer
• Perform quarterly/yearly employee reviews with service staff as directed in the company operations manual
• Substitute duties of the Assistant Manager position in his/her absence
• Maintain accurate and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Maintain a successful working relationship with Pierce Manufacturing personnel
• Enforce policies and procedures as defined in the Pierce Manufacturing operations manual

Qualifications

The Service Manager must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.

• Experience within Fire and Emergency related industry
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods
• Possess exceptional leadership and motivational skills
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
• Must demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement.
• Prior leadership and management experience required

Education and/or Experience

• High School Diploma or GED
• Clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer
• 5 Plus years with experience in an automotive service related industry
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations

• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.