Service Manager

Bennetts Company; Waukesha (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Bennetts Company is seeking a District Service Manager in Wisconsin to lead field operations for advanced electronic security and life safety solutions. You will manage a team of service technicians, oversee installation, maintenance, and troubleshooting of integrated systems, and ensure safety and quality standards.

Drive service excellence through performance KPIs, collaborate with sales and project teams, and optimize operations to deliver superior customer outcomes.

Qualifications

• Proven leadership in managing field service teams.
• Strong knowledge of integrated electronic security and life safety systems.
• Excellent problem-solving and customer-focused resolution.
• Ability to communicate across disciplines and departments.

Responsibilities

• Lead and develop field service technicians.
• Oversee end-to-end service activities for integrated security and life safety systems.
• Resolve escalated customer issues and ensure high-quality service delivery.
• Monitor and improve performance using service KPIs.
• Collaborate with sales and project teams to support customer outcomes.
• Maintain adherence to safety, compliance, and quality requirements.

Skills

Leadership

Field service management

Technical knowledge

Troubleshooting

Customer focus

Cross-functional communication

Job description

District Service Manager

to lead field operations for advanced electronic security and life safety solutions. Manage a team of service technicians while overseeing the installation, maintenance, and troubleshooting of integrated systems. Ensure compliance with safety and quality standards, and drive service excellence through performance metric management and operational optimization.

Key Duties Include

• Lead and develop field service technicians
• Oversee end-to-end service activities for integrated security and life safety systems
• Resolve escalated customer issues and ensure high-quality service delivery
• Monitor and improve performance using service KPIs
• Collaborate with sales and project teams to support customer outcomes
• Maintain adherence to safety, compliance, and quality requirements

Qualifications/skills:

Strong leadership and field service management experience, technical knowledge of integrated electronic security and life safety systems, troubleshooting ability, customer-focused issue resolution, and cross-functional communication.