Service Manager

Coulter Services; Waukesha (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Coulter Services is seeking a District Service Manager to lead field operations for advanced electronic security and life safety solutions in Wisconsin. You will manage a team of service technicians and ensure top-quality delivery of integrated systems.

Responsibilities include overseeing installations, maintenance, and troubleshooting while upholding safety and quality standards. You will collaborate with sales and project teams to drive service excellence and customer satisfaction.

Qualifications

• Leadership experience managing technical service teams.
• Proven knowledge of electronic security and life safety systems.
• Strong troubleshooting skills and ability to oversee complex system work.
• Excellent customer issue resolution and communication skills.
• Ability to collaborate cross-functionally with sales and project stakeholders.
• Commitment to safety and quality standards.

Responsibilities

• Oversee installation, maintenance, and troubleshooting of integrated security and life safety systems.
• Ensure compliance with safety, quality, and operational standards.
• Drive service excellence by monitoring performance metrics and improving technician effectiveness.
• Resolve escalated customer issues and maintain strong customer satisfaction.
• Collaborate with sales and project teams to support successful outcomes.
• Optimize field operations through effective coordination and process improvement.

Skills

Leadership

Electronic security

Troubleshooting

Customer service

Cross-functional collaboration

Safety & quality

Job description

District Service Manager to lead field operations for advanced electronic security and life safety solutions. Manage a team of service technicians and ensure high-quality delivery of service for integrated electronic systems.

Key Responsibilities

• Oversee installation, maintenance, and troubleshooting of integrated security and life safety systems.
• Ensure compliance with safety, quality, and operational standards.
• Drive service excellence by monitoring performance metrics and improving technician effectiveness.
• Resolve escalated customer issues and maintain strong customer satisfaction.
• Collaborate with sales and project teams to support successful outcomes.
• Optimize field operations through effective coordination and process improvement.

Qualifications & Skills

• Leadership experience managing technical service teams.
• Proven knowledge of electronic security and life safety systems.
• Strong troubleshooting skills and ability to oversee complex system work.
• Excellent customer issue resolution and communication skills.
• Ability to collaborate cross-functionally with sales and project stakeholders.
• Commitment to safety and quality standards.