Service Manager

LS Solutions; Milwaukee (WI); On-site; USD 75,000 - 110,000; Full time

Job summary

LS Solutions in Milwaukee seeks a District Service Manager to lead a regional team delivering electronic security and life safety solutions for commercial and enterprise clients.

You will oversee dispatch, service coordination, and performance management, ensuring safety, quality, and customer satisfaction while driving improvements and cross-functional collaboration across technologies.

Qualifications

• Leadership experience managing field service teams.
• Strong understanding of video surveillance, access control, intrusion detection, and monitoring systems.
• Ability to ensure compliance with safety and quality standards.
• Customer-focused problem-solving skills for complex escalations.
• Budget and KPI management experience.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Oversee field service operations, including dispatch, service coordination, and performance management for technicians.
• Ensure safety and quality compliance across electronic security and life safety systems.
• Support and resolve escalated customer issues to maintain service excellence.
• Manage budgets and track operational KPIs to drive measurable results.
• Drive continuous improvement and operational efficiencies.
• Collaborate cross-functionally to implement innovative technologies and improve service delivery.
• Maintain a culture of integrity, accountability, and high customer satisfaction.

Skills

Leadership

Video surveillance & security

Safety & quality

Customer issue resolution

Budget & KPIs

Communication & collaboration

Job description

District Service Manager

To lead a regional team delivering electronic security and life safety solutions for commercial and enterprise clients.

Key Responsibilities

• Oversee field service operations, including dispatch, service coordination, and performance management for technicians.
• Ensure safety and quality compliance across electronic security and life safety systems.
• Support and resolve escalated customer issues to maintain service excellence.
• Manage budgets and track operational KPIs to drive measurable results.
• Drive continuous improvement and operational efficiencies.
• Collaborate cross-functionally to implement innovative technologies and improve service delivery.
• Maintain a culture of integrity, accountability, and high customer satisfaction.

Qualifications & Skills

• Leadership experience managing field service teams.
• Strong understanding of video surveillance, access control, intrusion detection, and monitoring systems.
• Ability to ensure compliance with safety and quality standards.
• Customer-focused problem-solving skills for complex escalations.
• Budget and KPI management experience.
• Excellent communication and cross-functional collaboration skills.