Service Manager

Burkhart; Washington (District of Columbia); In loco; USD 90.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Medical, dental, vision

PTO & holidays

401k & disability

Supportive team

Career growth

Descrizione del lavoro

Burkhart Dental Supply seeks a Service Manager to lead the Spokane, WA branch. You will oversee service operations, develop a high-performing team, and drive customer satisfaction, efficiency, and regional profitability.

Responsibilities include scheduling, expense oversight, collaboration with Sales, and coaching associates to uphold Burkhart’s standards and growth objectives.

Competenze

• Associate degree or related program in office management, logistics, or business administration.
• 3 years of operations experience, preferably in a technical, field service environment.
• Demonstrated ability to achieve and manage field service activities and growth.
• Valid driver’s license with insurable driving record.

Mansioni

• Ensure exceptional client experience by motivating associates to meet goals for proficiency, service skills, and productivity.
• Support Burkhart profitability by promoting branch growth and managing expenses (payroll, overtime, credit card charges).
• Keep branch organized; schedule and run meetings; facilitate communication between Service and Sales.
• Manage service department administrative requirements and records.
• Build a cohesive, high-performing team through coaching and development.
• Collaborate with Sales leadership on key projects and alignment.

Formazione

Associate degree or related program

Descrizione del lavoro

We are seeking a Service Manager based out of our branch office in Spokane, WA. This is an exciting opportunity for a collaborative and results-oriented leader to oversee service operations, develop a high-performing team, and drive customer satisfaction, operational excellence, and financial success across the region.

What’s in it for you?

• Competitive salaryComprehensive benefit package including medical, dental and vision coverage
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary
• 401k program, Long-term disability, Short-term disability, and other supplemental benefits
• Opportunity to work with a supportive team in a fast-paced environment
• Career growth and advancement
• Family-owned for 135+ years

What you’ll be doing

• ENSURE EXCEPTIONAL CLIENT EXPERIENCE by motivating associates to reach and maintain goals for technical proficiency, customer service skills, productivity rates, and managing daily schedule to maximize productivity and ensure client satisfaction.
• SUPPORT BURKHART PROFITABILITY by promoting and supporting branch growth and profitability, primarily focused on the Service profitability and growth. Provides close oversight and management of branch expenses, including payroll, overtime, and credit card charges.
• KEEPS BRANCH RUNNING SMOOTHLY by keeping branch and files organized, scheduling and running meetings, facilitating communication between Service and Sales.
• MANAGE SERVICE DEPARTMENT by performing and ensuring completeness of administrative requirements of service department.
• BUILD AND SUPPORTS A COHESIVE, HIGH PERFORMING TEAM by setting goals and providing on-going, structured, and frequent coaching to support associate success.
• COLLABORATE WITH SALES LEADERSHIP to ensure alignment on key projects.
• BUILD BURKHART’S LONG-TERM SUCCESS by effectively leading assigned direct reports, managing for optimal performance, consistently supporting career growth and development, and nurturing engagement with the Burkhart cultural values.

What you’ll need

• Associate degree, vocational certification, or other educational program related to office management, logistics, business administration, or closely related field.
• 3 years of operations experience, preferably in a technical, field service environment.
• Demonstrated ability to achieve and manage field service activities and growth in a competitive environment.
• Maintain a valid driver’s license, maintain a good driving record (as defined by Burkhart’s liability insurance), and be insurable at all times. This position requires that you drive a variety of vehicles, none of which require special commercial licensing.

Preferred Additional Education and/or Experience:

• Supervisory experience.
• Experience as a field service technician, or in overseeing or coordinating the work of field service technicians.
• Experience with dental or medical equipment service, supplies, and sales organization.
• Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training.

Salary Info:

The salary range for this position is: $90,000 - $100,000 annually

Who we are Burkhart Dental Supply is a full-service dental supply company founded on three major principles: integrity, knowledge, and our client’s success. In addition to supplies, we offer equipment and technology, service and repair, practice consulting, and office planning and design. We are a family and employee-owned industry leader proudly led by President Lori Burkhart Isbell, the fifth-generation granddaughter of Founder William E. Burkhart, DDS. Headquartered in Tacoma, Washington, Burkhart has 300 associates, ten regional divisions in nineteen locations, and two distribution centers. We pride ourselves on being an honest and ethical business partner and doing what's right for our clients. Holding ourselves accountable and investing in our Associate’s education and training increases their clinical, business, and technical expertise. This helps keep our clients informed. It also helps them make knowledgeable business decisions that contribute to their long-term success.

Please visit our website:BurkhartisanEEO/AAPEmployerandaVEVRAAFederalContractorAt Burkhart Dental Supply, we believe that a diverse and inclusive work environment allows us to better serve our customers and our associates. Through varying backgrounds, points of view, and experiences, we come together to provide products and services of the highest quality, reliability, and integrity across a diverse spectrum of customers. We believe that what each person brings to the table, as we stand shoulder to shoulder with those we serve, will allow us to do great things for our community.