Service Manager

Titan Machinery; Wagner (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

PTO and paid holidays

Uniforms paid by employer

Safety equipment reimbursement

Paid pregnancy-related leave

Job summary

Titan Machinery is seeking a Service Manager to lead the store’s service operations, ensuring top-notch customer satisfaction and adherence to safety and efficiency standards. You will oversee all aspects of service workflows, schedules, and documentation while driving performance and profitability in a fast-paced environment.

Join Titan Machinery to advance professional growth, manage a team, and maintain our reputation as a trusted dealer in the community and beyond.

Qualifications

• 2+ years’ related experience or related military experience, or related education/training
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Responsibilities

• Oversee all service operations and ensure department meets financial and operational goals
• Handle customer inquiries and communications from repair estimates to complaints
• Supervise and schedule employees and maintain service records and work orders
• Uphold safety, environmental, and legal compliance for vehicles and service processes

Skills

Leadership

Customer service

People management

Job description

Overview

Join the Titan Machinery team as a Service Manager where you will manage the store’s service operations and ensure top-notch customer satisfaction. In this pivotal role, you’ll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.

Responsibilities

• Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders


• Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals


• Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner


• Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements

If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Qualifications

Required:

• 2+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc)


• Ability to travel up to 30% of the time and work flexible hours


• Ability to effectively lead and manage people

Titan Machinery provides a generous total compensation package including the following benefits:

• Comprehensive Health and Dental Coverage


• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery


• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours


• 401(k) with company matching on your FIRST DAY of employment


• 100% Paid Pregnancy-Related Leave and Parental Bonding


• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!


• Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter


• Safety Equipment Reimbursement


• Uniforms - 100% Paid by Titan - including laundering!


• Performance-based incentives

Learn more about our benefits here: https://www.titanmachinery.com/titan-careers/careers/benefits

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Afffirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply. Titan Machinery is an E-Verify participant. To learn more, please refer to the main Careers page.