Service Manager

Paycom - ATS; Tucson (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

HSA with Employer Contribution

Vision

401K with Company Match

AD&D (Employer paid)

Sick Time

PTO

Paid Holidays

Annual Safety Boot Allowance

Prescription Safety Glasses Allowance

Job summary

Power Motive Corporation seeks a Service Manager to lead the Service Department, ensure efficient work orders, and drive profitability. You will collaborate with Executive Management and supervise field technicians to uphold company values and service goals.

The role emphasizes DOT compliance, safety, and cost-effective repair strategies while maintaining strong relationships with customers and internal teams.

Qualifications

• High School Diploma or GED required; some college or trade school preferred.
• 5+ years experience in Heavy Equipment Service.
• 3-5 years administrative/clerical experience.
• 5+ years customer service experience.
• 3-5 years sales experience.
• 3-5 years supervisory/management experience.
• Strong organizational, communication, safety, and math/writing skills.

Responsibilities

• Oversee the Service Team and Technicians to meet service goals.
• Ensure work-order processes from opening to invoicing run efficiently.
• Coordinate with executive management on departmental objectives.
• Provide DOT compliance paperwork to the DOT manager.
• Maintain a safe, clean, and productive work environment.
• Develop cost-effective repair procedures and customer quotes.

Skills

Organizational Skills

Communication Skills

Safety Knowledge

Math, Reading & Writing Skills

Product Knowledge

Reasoning Skills

Telephone Skills

Computer Skills

Education

High School Diploma or GED

Some college or trade school preferred

Tools

Microsoft Word

Microsoft Excel

Job description

As the Service Manager for Power Motive Corporation, you will be responsible for the efficient and profitable operation of the Service Department; and overall branch locations needs. You will be effectively and efficiently managing the flow of the department working with Executive Management and your direct reports to make Service Goals while leading your team with Power Motive Corporation's core values and dedication to operational success.Key Job Activities:AdministrativeEnsure that defined processes related to work-order opening, closing and invoicing adhered to and running efficientlyOversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure processProvide the DOT compliance manager with service truck and technician paperwork related to safety requirementsSupervisory Responsibilities:Oversees Service Team and TechniciansAssists in the hiring, training, and direction the work of all field service personnel to efficiently perform at the highest level possibleConducts performance reviews for all Service Members and Service Technicians.Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelinesOrganizational:Consult with executive management regarding departmental objectivesCollaborate with the Technical Services dept. to ensure that training schedules are in place that are applicable to each technicianWork-Environment:Provides the resources necessary to have a clean and safe working environmentWork with customers to quickly resolve concerns regarding service workMaintain positive working relationship with technicians and other support staffSales:Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRsRecommend the most cost effective repair procedures and guidelines to our customers and PSSRsTechnical:Maintain a clear line of communication to the Technical Services dept. regarding open technical issuesEnsure that information flow to the technicians is adequate and timelyPlan truck equipment, tooling purchases and other capital recommendations to executive managementCompany Benefits:Service Manager Incentive Bonus ProgramMedical InsuranceHSA Plans with Employer Contribution up to $1750.00 annuallyVisionDental401K with Company Match100K Employer paid AD&DSupplemental LifePet Insurance Options8 Paid Holidays a YearPTO accruing on start dateSick TimeBereavement LeaveShort Term and Long Term DisabilityEAP ProgramAdvancement OpportunitiesAnnual Safety Boot AllowancePrescription Safety Glasses AllowanceEducation and/or Work Experience Requirements:High School Diploma or GEDSome college or trade school preferred5+ years experience in Heavy Equipment Service3-5 years administrative/clerical5+ years customer service experience3-5 years sales experience3-5 years supervisory/management experienceRequired Skills and CompetenciesOrganizational SkillsTelephone SkillsCommunication SkillsSafety KnowledgeMath, Reading & Writing SkillsProduct KnowledgeReasoning SkillsComputer Skills:Microsoft Word – Intermediate LevelMicrosoft Excel – Intermediate LevelAbility to interpret P&L ReportsWork EnvironmentMonday–Friday, 7:00AM- 4:00 PM On SiteOffice Environment with potential exposure to industrial environmentsThe noise level in the work environment is moderate to loudPhysical Requirements:Normal physical agility