Service Manager

Heritage Auto Group; Tremonton (UT); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee discounts

Job summary

Heritage Motor Company of Tremonton is seeking an experienced Service Manager to lead the Service Department and drive operational excellence. You will oversee daily service operations, mentor a team of technicians and advisors, and ensure top-notch service from check-in to delivery.

The role focuses on improving customer satisfaction, maintaining manufacturer standards for CDJR and Ford, and managing department budgets and performance metrics.

Qualifications

• Experience in automotive service management or service-advisor leadership.
• Strong customer-service orientation and communication skills.
• Ability to train, motivate, and manage a team to meet department goals.
• Familiarity with dealership service software (CDK, Reynolds & Reynolds, Tekion, DealerTrack) is a plus.

Responsibilities

• Oversee day-to-day service department operations and ensure efficient workflow.
• Hire, train, schedule, and mentor service advisors and technicians.
• Ensure a positive customer experience from check-in to vehicle delivery.
• Monitor budgets, labor hours, parts costs, and profitability.
• Maintain CDJR and Ford service standards, certifications, and warranty compliance.
• Address customer concerns promptly and professionally.

Skills

Leadership

Customer service

Communication

Problem-solving

Training & mentoring

Tools

CDK

Reynolds & Reynolds

Tekion

DealerTrack

Job description

Service Manager

Heritage Motor Company of Tremonton | Tremonton, UT | Full-Time

About Us

Heritage Motor Company of Tremonton is a CDJR and Ford dealership with a proven record of excellence serving our community. We've built our reputation on honest service, hard work, and treating our customers and each other like family. Our team enjoys a family-like atmosphere at the dealership, and we're proud to be part of a great, family-centered community in Tremonton. If you're looking for a place to build a career, not just work a job, we'd love to meet you.

Position Overview

We are seeking an experienced, customer-focused Service Manager to lead our Service Department. The Service Manager will oversee daily service operations, manage and mentor our service team, and ensure every customer leaves with a positive experience and a properly serviced vehicle. This is a key leadership role for someone who takes pride in operational excellence and wants to be part of a dealership that feels like family.

Key Responsibilities

• Oversee day-to-day operations of the service department, ensuring efficient workflow and high-quality repairs
• Hire, train, schedule, and mentor service advisors and technicians
• Ensure an outstanding customer experience from check-in through vehicle delivery
• Monitor and manage department budgets, labor hours, parts costs, and profitability
• Maintain manufacturer (CDJR and Ford) service standards, certifications, and warranty compliance
• Handle customer concerns promptly and professionally, resolving issues to build lasting trust
• Track key performance metrics (CSI, productivity, efficiency) and drive continuous improvement
• Maintain a safe, clean, and organized shop environment in compliance with dealership and safety standards
• Partner with Parts and Sales departments to support overall dealership goals

Qualifications

• Previous automotive service management or service advisor leadership experience preferred
• Strong working knowledge of dealership service operations; CDJR and/or Ford experience a plus
• Proven leadership skills with the ability to train, motivate, and manage a team
• Excellent customer service, communication, and problem-solving skills
• ASE certifications a plus
• Experience with dealership service software (e.g., CDK, Reynolds & Reynolds, Tekion, DealerTrack, or similar) preferred
• Valid driver's license with an acceptable driving record
• Ability to pass a background check and pre-employment screening

What We Offer

• Competitive pay, based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan
• Employee vehicle purchase and service discounts
• Ongoing training and career growth opportunities
• A supportive, family-like team environment in a great family-centered community

Heritage Motor Company of Tremonton is an Equal Opportunity Employer.