Service Manager

Truck Co; Traverse City (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefit Package

401K Plan with Company Match

Mileage Reimbursement

Job summary

Truck Co is hiring a Service Manager in Traverse City, Michigan, responsible for the complete operation of the Service Department. The ideal candidate will oversee performance metrics, support customer relations, and ensure compliance with safety protocols.

This role requires previous supervisory experience in Truck Service and excellent communication skills. Competitive salary and comprehensive benefits are offered, including a 401K plan with company match and mileage reimbursement.

Qualifications

• Previous supervisory experience in Truck Service is essential.
• Experience with Proceed is strongly encouraged.
• Excellent verbal and written communication skills are required.

Responsibilities

• Develop, monitor, and report on performance metrics.
• Build and grow customer relationships and address concerns.
• Plan work schedules and assign employees to duties.

Skills

Supervisory experience in Truck Service

Verbal and written communication

Customer service skills

Ability to build relationships

Education

Valid Driver’s License

Job description

Summary

The Service Manager will be responsible for the complete operation of the Service Department. The Service Manager must work with the Fixed Operations Manager to strive to grow the department and make necessary decisions to maintain a profitable Service Department. The Service Manager will direct, and coordinate activities concerned with repair and maintenance of diesel engine vehicles, and operation and maintenance of truck service facilities by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities

• Develop, monitor, and report on performance metrics including revenue, profitability, and efficiency.
• Build and grow customer base and relationships.
• Respond to customer concerns.
• Plan and prepare work schedules and assign employees to specific duties.
• Communicate policies, procedures, and company/department goals to employees.
• Collaborate with the Training Department to develop skills and competencies of employees.
• Assure compliance with safety protocols and procedures.
• Demonstrate a high standard of professionalism in representing the Company to employees and customers.
• Develop and implement a service growth plan and budget.

Education, Skills and Knowledge Required

• Previous supervisory experience in Truck Service a must.
• Experience with Proceed strongly encouraged.
• Highly effective verbal and written communication.
• Excellent customer service skills and professional demeanor.
• Ability to establish and maintain effective working relationships with customers, vendors, and employees.
• Valid Driver’s License.

Truck Country Stoops Freightliner Western Star Offers

• Competitive Salary
• Comprehensive Benefit Package
• 401K Plan with Company Match
• Mileage Reimbursement

Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.