Parts Counter Associate Stoops Freightliner

Truck Co; Michigan; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefit Package

401K Plan with Company Match

Bonus Opportunities

Job summary

Truck Country® / Stoops Freightliner-Western Star is seeking a Parts Counter Associate to support customers in person and over the phone, identify correct parts from our catalogues, and process orders from start to finish. This role requires strong attention to detail, proficiency with Microsoft Office, and the ability to multi-task in a fast-paced parts department.

You will price wreck estimates, handle warranty processing, assist with back‑order parts, and keep the display area stocked and

Qualifications

• Knowledgeable about parts and able to use the parts catalogues.
• High School diploma or equivalent; associates degree or higher preferred.
• Proficient with Microsoft Office Programs.
• Excellent verbal and written communication skills.
• Ability to multi-task in an efficient and organized manner.
• Strong attention to detail.

Responsibilities

• Answer incoming calls.
• Assist walk-in retail customers with their purchases.
• Identify and troubleshoot correct parts for customers.
• Look up and price wreck estimates for both internal and external customers.
• Process all orders from beginning to end.
• Process all special orders and back-order parts that need to be invoiced and delivered or shipped to customers.
• Help suggest and recommend new parts to stock and communicate new trends or changes in buying habits of customers.
• Help with housekeeping throughout the parts department when needed, but specifically with the retail counter, will call, and front customer display areas.
• Help with keeping the display area stocked and appealing to the customer.
• Handle and process all warranty requests for company policies and procedures.
• Process all “cash” transactions completely and accurately through the cash register when the cashier is not available.
• Tag and inspect all exchange cores for like and for good core requirements.
• To help and support our OPS force with ID’s, parts, wreck estimates, quotes and processing parts order for customer delivery or pickup.
• All other duties as assigned

Skills

Parts knowledge

Microsoft Office

Communication skills

Multi-tasking

Attention to detail

Education

High School diploma or equivalent

Associates degree or higher preferred

Tools

Parts catalogues

Job description

To facilitate the sale and delivery of truck, trailer, and body parts to all customers.

Duties and Responsibilities:

• Answer incoming calls
• Assist walk-in retail customers with their purchases
• Identify and troubleshoot correct parts for customers
• Look up and price wreck estimates for both internal and external customers
• Process all orders from beginning to end
• Process all special orders and back-order parts that need to be invoiced and delivered or shipped to customers
• Help suggest and recommend new parts to stock and communicate new trends or changes in buying habits of customers
• Help with housekeeping throughout the parts department when needed, but specifically with the retail counter, will call, and front customer display areas.
• Help with keeping the display area stocked and appealing to the customer
• Handle and process all warranty requests for company policies and procedures
• Process all “cash” transactions completely and accurately through the cash register when the cashier is not available
• Tage and inspect all exchange cores for like and for good core requirements
• To help and support our OPS force with ID’s, parts, wreck estimates, quotes and processing parts order for customer delivery or pickup
• All other duties as assigned

Minimum Qualifications:

• Knowledgeable about parts and able to use the parts catalogues
• High School diploma or equivalent. Associates degree or higher preferred
• Proficient with Microsoft Office Programs
• Excellent verbal and written communication skills
• Ability to multi-task in an efficient and organized manner
• Strong attention to detail

Truck Country® / Stoops Freightliner-Western Star Offers:

• Competitive Salary
• Comprehensive Benefit Package
• 401K Plan with Company Match
• Bonus Opportunities

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country® / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.