Service Manager

Acento Real Estate Partners LLC.; Stone Mountain (GA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health insurance

Short & long-term disability

Life insurance

Paid time off

Paid holidays

EAP

401(k) with 4% employer match

Quarterly bonuses

Employee referral program

Zusammenfassung

Acento Real Estate Partners LLC is seeking a proactive Service Manager to oversee all on-site maintenance operations and lead the maintenance team across properties in Georgia. You’ll coordinate work orders, ensure safety standards, and drive reliable service outcomes for residents and assets.

Ideal candidates bring 5+ years in property maintenance, HVAC/plumbing/electrical skills, and proven supervisory experience. EPA/HVAC certification is preferred.

Qualifikationen

• 5+ years of hands-on property maintenance experience (HVAC, electrical, carpentry, plumbing, appliances).
• 5+ years of supervisory experience leading maintenance teams.

Aufgaben

• Lead maintenance operations: oversee day-to-day tasks, assign work orders, ensure timely completion.
• Team supervision: mentor on-site maintenance staff and foster a positive work environment.
• Preventative & reactive maintenance: ensure systems are maintained and operational (HVAC, plumbing, electrical, appliances).
• Compliance & safety: ensure work complies with policies and safety regulations.
• Inventory & records: maintain service records, PM programs, vendor coordination.
• Staff scheduling & hiring: manage shifts and recruit/train maintenance staff.
• Resident satisfaction: provide excellent customer service and timely updates to residents.

Kenntnisse

Leadership

Communication

Organizational skills

Problem solving

Customer service

Professional appearance

Ausbildung

EPA/HVAC Universal Certification

Tools

Onesite

Excel

Outlook

Microsoft Teams

Jobbeschreibung

At Acento Real Estate Partners, we know great communities don’t happen by accident—they’re built by passionate, hard-working people who care. And it shows: we’re proud to be officially certified as a Great Place to Work.

Acento Real Estate Partners, headquartered in the Washington, DC area, is a leading property operations and investment management company, focused on delivering exceptional service to multifamily communities in Hispanic markets and Workforce Housing. Since 2002, we’ve earned a reputation as innovative, people-first experts in acquiring, redeveloping, and managing residential assets.

We believe diversity is a strength—and our workforce, residents, and partners reflect the vibrant, inclusive communities we build. Through value-driven strategies and a commitment to service, Acento is redefining the standard for residential property management.

We are expanding and looking for a proactive, experienced Service Manager to oversee all maintenance operations and lead our on-site service team. If you're a hands-on leader who thrives on team collaboration, attention to detail, and delivering exceptional results—you’ll fit right in.

What You’ll Be Doing:

• Lead Maintenance Operations: Oversee and coordinate day-to-day maintenance tasks, assigning work orders and ensuring timely, high-quality completion.
• Team Supervision: Manage and mentor the on-site maintenance team, fostering a positive, professional, and efficient working environment.
• Preventative & Reactive Maintenance: Ensure all building systems (HVAC, plumbing, electrical, appliances, carpentry, and painting) are well-maintained and fully operational.
• Compliance & Safety: Ensure all work is completed in accordance with company policies, safety regulations, and industry standards.
• Inventory & Records: Maintain accurate records of service requests, preventative maintenance, parts orders, and vendor coordination.
• Staff Scheduling & Hiring: Manage shift schedules, recruit new maintenance personnel as needed, and support training and onboarding efforts.
• Resident Satisfaction: Provide excellent customer service and communicate effectively with residents regarding service timelines and updates.

What You’ll Bring:

• 5+ years of hands-on experience in property maintenance including HVAC, electrical, carpentry, plumbing, and appliance repair
• 5+ years of supervisory experience leading maintenance teams
• EPA/HVAC Universal Certification strongly preferred
• Proficiency in Onesite, Excel, Outlook, and Microsoft Teams
• Exceptional leadership, communication, and organizational skills
• Professional appearance and a high level of integrity
• Strong problem-solving abilities and customer service focus

Why You’ll Love Working With Us:

• Medical, dental, and vision insurance with Health Reimbursement Account (HRA) partially paid by employer
• Short & long-term disability + life insurance at no cost to you
• 18daysPaid time Off
• 11.5daysPaid Holidays
• Employee Assistance Plan (EAP)
• 401(k) with 4% employer match
• Eligible for quarterly bonuses
• Employee referral program