Service Manager

Acento Real Estate Partners LLC.; Gaithersburg (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HRA partially paid by employer

Short & long-term disability

Life insurance

18 days Paid time Off

11.5 days Paid Holidays

Employee Assistance Plan (EAP)

401(k) with 4% employer match

Quarterly bonuses

Employee referral program

Job summary

Acento Real Estate Partners LLC in the Washington, DC area is seeking a proactive Service Manager to oversee on-site maintenance operations and lead the service team across multifamily properties. You will coordinate day-to-day tasks, assign work orders, and ensure timely, high-quality results.

Ideal candidates bring 5+ years of hands-on maintenance experience, 5+ years of supervision, and EPA/HVAC certification. Proficiency with OnSite, Excel, Outlook, and Teams is preferred.

Qualifications

• 5+ years of hands-on experience in property maintenance including HVAC, electrical, carpentry, plumbing, and appliance repair.
• 5+ years of supervisory experience leading maintenance teams.
• EPA/HVAC Universal Certification strongly preferred.

Responsibilities

• Lead Maintenance Operations: Oversee and coordinate day-to-day maintenance tasks, assigning work orders and ensuring timely, high-quality completion.
• Team Supervision: Manage and mentor the on-site maintenance team, fostering a positive, professional, and efficient working environment.
• Preventative & Reactive Maintenance: Ensure building systems (HVAC, plumbing, electrical, appliances, carpentry, and painting) are well-maintained and fully operational.
• Compliance & Safety: Ensure all work is completed in accordance with company policies, safety regulations, and industry standards.
• Inventory & Records: Maintain accurate records of service requests, preventative maintenance, parts orders, and vendor coordination.
• Staff Scheduling & Hiring: Manage shift schedules, recruit new maintenance personnel as needed, and support training and onboarding efforts.
• Resident Satisfaction: Provide excellent customer service and communicate effectively with residents regarding service timelines and updates.

Skills

Maintenance leadership

HVAC repair

Electrical work

Plumbing

Carpentry

Team supervision

Customer service

Documentation/records

Education

EPA/HVAC Universal Certification

Tools

Onesite

Excel

Outlook

Microsoft Teams

Job description

At Acento Real Estate Partners, we know great communities don’t happen by accident—they’re built by passionate, hard-working people who care. And it shows: we’re proud to be officially certified as a Great Place to Work.

Acento Real Estate Partners, headquartered in the Washington, DC area, is a leading property operations and investment management company, focused on delivering exceptional service to multifamily communities in Hispanic markets and Workforce Housing. Since 2002, we’ve earned a reputation as innovative, people-first experts in acquiring, redeveloping, and managing residential assets.

We believe diversity is a strength—and our workforce, residents, and partners reflect the vibrant, inclusive communities we build. Through value-driven strategies and a commitment to service, Acento is redefining the standard for residential property management.

We are expanding and looking for a proactive, experienced Service Manager to oversee all maintenance operations and lead our on-site service team. If you're a hands-on leader who thrives on team collaboration, attention to detail, and delivering exceptional results—you’ll fit right in.

What You’ll Be Doing:

• Lead Maintenance Operations: Oversee and coordinate day-to-day maintenance tasks, assigning work orders and ensuring timely, high-quality completion.
• Team Supervision: Manage and mentor the on-site maintenance team, fostering a positive, professional, and efficient working environment.
• Preventative & Reactive Maintenance: Ensure all building systems (HVAC, plumbing, electrical, appliances, carpentry, and painting) are well-maintained and fully operational.
• Compliance & Safety: Ensure all work is completed in accordance with company policies, safety regulations, and industry standards.
• Inventory & Records: Maintain accurate records of service requests, preventative maintenance, parts orders, and vendor coordination.
• Staff Scheduling & Hiring: Manage shift schedules, recruit new maintenance personnel as needed, and support training and onboarding efforts.
• Resident Satisfaction: Provide excellent customer service and communicate effectively with residents regarding service timelines and updates.

What You’ll Bring:

• 5+ years of hands-on experience in property maintenance including HVAC, electrical, carpentry, plumbing, and appliance repair
• 5+ years of supervisory experience leading maintenance teams
• EPA/HVAC Universal Certification strongly preferred
• Proficiency in Onesite, Excel, Outlook, and Microsoft Teams
• Exceptional leadership, communication, and organizational skills
• Professional appearance and a high level of integrity
• Strong problem-solving abilities and customer service focus

Why You’ll Love Working With Us:

• Medical, dental, and vision insurance with Health Reimbursement Account (HRA) partially paid by employer
• Short & long-term disability + life insurance at no cost to you
• 18daysPaid time Off
• 11.5daysPaid Holidays
• Employee Assistance Plan (EAP)
• 401(k) with 4% employer match
• Eligible for quarterly bonuses
• Employee referral program