Service Manager

Luby Equipment; Springfield (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Luby Equipment in Springfield, IL is seeking a Service Manager to supervise shop technicians, manage customer service, and ensure efficient branch operations. You will lead staff, delegate work, review performance, and drive profitability while maintaining a high standard of customer satisfaction.

Responsibilities include coordinating daily technician activities, guiding walk-in and phone inquiries, processing work orders, and promoting safety and compliance across the branch.

Qualifications

• Three years’ experience in branch supervision and customer service.
• Understanding of a profit and loss statement.
• Knowledge of construction equipment or dealership experience.
• Proficient in Microsoft Office and dealer business systems.
• Excellent written and oral communication skills.
• Strong work ethic, ability to multi-task, and team first mentality.
• Valid driver’s license with acceptable driving record.
• Associate’s degree or above preferred.

Responsibilities

• Coordinate shop technicians' activities to maximize productivity.
• Assist walk-in customers and callers with service orders, parts, technical support, sales, and rental needs.
• Prepare and process work order documentation accurately and timely.
• Advise customers on repairs before, during, and after service.
• Achieve financial objectives and improve store profitability.
• Proactively advise customers of upcoming parts and service needs.
• Maximize warranty reimbursement claims by collaborating with warranty administrator.
• Manage payroll, productivity and staffing at the branch.
• Open, maintain, and invoice rental contracts.
• Promote safety and discipline through leadership and accountability.

Skills

Customer service

Team leadership

Multi-tasking

Strong work ethic

Written communication

Oral communication

Education

Associate degree or higher

Tools

Microsoft Office

Job description

Summary: TheServiceManager will supervise all employees focusing on maximizing productivity, ensure customer satisfaction, and guarantee all branch functions are processed efficiently and correctly.This role will manage employees, delegate work, review performance & profitability indicators, oversee processes, ensure a seamless customer experience, and develop bench strength along all lines of business.

Responsibilities

• Coordinate the activities of the shop technicians throughout the day to maximize productivity.

• Assistwalk-in customers and callers with service orders, parts, technical support, sales, and rental needs.

• Prepare and process work order documentation inan accurateandtimelymatter.

• Optimizingthe customerservice experience byadvisingthem on the course of action in repairs, before, during, and after the work is completed.

• Achieve financialobjectivesand make decisions to positivelyimpactthe profitability of the store.

• Proactivelyadvisecustomers of upcoming parts and service needs.

• Maximize the customer and dealership warranty reimbursement claims by collaborating with the warranty administrator and service technicians.

• Mange payroll,productivityand staffing at the branch against established performance expectations andobjectives.

• Open,maintain, and invoice rental contracts.

• Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication.

Requirements

• Three years’ experience in branch supervision and customer service.

• Understanding ofa profit and loss statement.

• Knowledge of construction equipment or dealership experience.

• Proficient in Microsoft Office and general knowledge of dealer business systems.

• Excellent written and oral communication skills.

• Strong work ethic, ability to multi-task, and team first mentality.

• Valid driver’s license with acceptable driving record.

• Associate’sdegree or above preferred.