Service Manager

ADP, Inc.; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

ADP, Inc. in Houston, TX is seeking a Service Sales Manager to lead the service department toward targeted revenue and profitability, coordinating cross-functionally to maximize service and related product sales. The role focuses on developing new service customers and maintaining strong customer relationships.

You will coach service staff, ensure pricing clarity, and drive safety and quality across operations while meeting sales quotas and maintaining assets.

Qualifications

• Excellent written and verbal communication.
• Ability to work well in a team environment.
• Proven track record in service sales.
• Develop and maintain positive long-term relationships with customers.
• Experience with pricing and promotions is a plus.

Responsibilities

• Manage the performance and profitability of the service department.
• Protect and maintain all assets of the service department.
• Create a plan to identify all potential service customers.
• Develop and maintain positive long-term relationships with all customers.
• Maintain customer service information based on customer needs.
• Ensure customers have information on pricing, products, promotions.
• Develop relationships with vendors.
• Respond to customer needs with service solutions.
• Manage, coach and train service employees.
• Review and approve all service purchases.
• Meet sales targets for the department.
• Maintain tools, equipment and supplies for service department.
• Adhere to safety policies and procedures; report accidents.
• Perform other duties as assigned by management.

Skills

Communication skills

Teamwork

Customer relationships

Sales planning

Safety compliance

Job description

• Responsible for the performance and profitability of the service department and maximizing all service requests and profitability for the branch service department through a targeted sales quota of service as well as other products offered by the company.
• Protect and maintain all assets of assigned service department.
• Create a plan to identify all potential service customers.
• Develop and maintain positive long term relationships with all customers
• Maintain customer service information based on customer needs.
• Ensure customers have all information on our sales programs, including pricing,
• Products, promotions, contract and special pricing.
• Develop relationships with vendors.
• Respond to customer needs with appropriate parts and service solutions.
• Manage, coach and train service employees.
• Review and approve all service purchases.
• Responsible to meet sales.
• Maintains tools, equipment and supplies for service department.
• Knowledge of safe working conditions and competent of safety skills with all shop tools.
• Perform other duties as assigned by management.
• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Job Requirements

• Have good written and verbal communication skills and the ability to succeed in a team environment.
• Communicate with internal service staff to develop the support for the customer base.
• Investigate customer problems and identify proper solutions.
• Identify and profile target accounts and execute a plan to develop them as a customer/partner.
• Develop and maintain positive long term relationships with all branch customers.
• Responsible for making regularly scheduled calls in order to identify service needs to established customers and new accounts both by phone and in person.
• Identify and maintain core accounts and reinforce their purchase decisions by continually offering them solutions to their changing environment.
• Developing relationships with all key customer employees, especially Branch and General Managers, Parts Managers and Service Managers.
• Communicate with fellow employees to ensure customer satisfaction on all service work.
• Monitor costs and expenses.
• Responsible for making regularly scheduled calls in order to identify service needs with established customers and new accounts both by phone and in person.
• Ensure that trailers are repaired and invoiced in a cost efficient manner.
• Conduct safety activities for service department (audits, meetings & training).
• Respond to customer requests to provide written estimates.
• Manage and track all service work. This includes communication and coordination with vendors, shop foreman, end user, etc.
• Excellent communication and customer relationship building skills.
• Must be detailed oriented and organized.

Physical/Mental Demands

• Must be able to lift up to 50 pounds.
• Ability to stand, walk, bend, twist, turn, climb stairs and on trailers.
• Due to the open environment of the shop, must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold.
• Must be able to tolerate wearing personal protective equipment, including, but not limited to, a hard hat, steel toed safety shoes, hearing protection, respirators, and safety glasses.