Service Manager

The Larson Group Creative Marketing, llc.; Sikeston (MO); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental and Basic Life

401K with employer contribution

Bi-weekly Pay Schedule

Career Advancement

Job summary

The Larson Group Peterbilt seeks an experienced Service Manager to lead the day-to-day operations of the dealership’s service department. You will plan, direct, and control activities to meet growth and profit objectives while upholding high customer service standards.

You will supervise service writers and technicians, manage maintenance of repair orders, and coordinate with parts and sales to maximize market penetration. CDL is required.

Qualifications

• Must have a High School diploma.
• A college degree or certificate or degree from a trade school is required.
• Experience in a related field is required.
• Must maintain a Class A or B CDL with a good driving record.

Responsibilities

• Assess present and future needs, trends, problems, and profit opportunities.
• Establish short and long term operating and financial objectives and align department to meet these goals.
• Direct and assist service writers and supervisors in service department functions; maintain repair order closer rate under 15 days and 5-day lag.
• Maintain records and reports on all service activities; lead weekly KPI, WIP, EFF, Productivity and safety meetings.
• Coordinate efforts with parts and service sales to achieve market penetration.
• Manage department to achieve goals set forth by Management.

Skills

CDL Class A/B

Leadership

Customer service

Education

High School diploma

College degree or trade certificate

Experience in related field

Job description

The Larson Group Peterbiltis looking for an experienced Service Manager to join our dynamic team. This position is responsible for the day to day operation of the dealership's service department in compliance with established policies and procedures. Plans, directs and controls all activities of the service department to ensure the overall growth and profit objectives are met. Formulates the major objectives, policies, procedures, and programs for the service department. Evaluates the department's results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.

What We Offer:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Basic Life
• 401K with employer contribution
• Bi-weekly Pay Schedule
• Opportunity for advancement and Career Development

Responsibilities:

• Assesses present and future needs, trends, problems, and profit opportunities. Takes appropriate action as necessary.
• Establishes short and long term operating and financial objectives and align department to meet these goals.
• Direct and assist service writers and supervisors in service department functions. Maintain repair order closer rate of under 15 days and 5-day lag and desired efficiency and productivity levels.
• Maintains records and reports on all phases of service activities. Direct weekly service meetings including but not limited to: KPI, WIP, EFF, Productivity and safety. Communicating any changes to employees.
• Coordinates efforts with outside parts and service sales personnel to achieve full market penetration.
• Manager department to achieve goals set forth by Management.
• Purchase tools and equipment required to maximize the efficiency of the service department.
• Ensure safety rules and TLG policies are followed always.
• Solicit new customers and maintain policies and practices that will ensure positive customer relations with existing and new customers, visiting customer weekly to assess needs, keeping all departments informed of complaints.
• Be familiar with activities of competition, market conditions, and department operations. Assessing twice per year all competitive rates and scales.
• Keep General Manager and/or Operation Manager informed of all pertinent service activities.
• Review Warranty schedules weekly and maintain aging to less than 90 days.
• Coordinates and oversees that training programs are properly conducted. Maintaining an online training average of 95% or better and a class room of 85% or better for department
• Ensures safety and security and appearance of the building and vehicle maintenance.
• Responsible for all Service personnel.
• Any other areas of service operation not stated in description.

Qualifications:

• Should possess a High School diploma.
• A college degree or certificate or degree from a trade school is required.
• Experience in a related field is required.
• Must maintain a Class A or B CDL with a good driving record.

*Please note this is a safety-sensitive position

EEO is the Law