Service Manager

The Larson Group; Lowell (AR); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Life Insurance

401K

Bi-weekly Pay

Career Development

Job summary

The Larson Group Peterbilt is seeking an experienced Service Manager to lead the dealership's service department day-to-day and drive growth and profitability. You will plan, direct, and control service operations in line with established policies while upholding the highest standards of customer service.

Responsibilities include guiding service writers and technicians, monitoring KPI metrics, WIP, and safety, and coordinating with parts and sales to maximize market penetration.

Qualifications

• Should possess a High School diploma.
• A college degree or certificate or degree from a trade school is required.
• Experience in a related field is required.
• Must maintain a Class A or B CDL with a good driving record.

Responsibilities

• Lead the day-to-day operation of the service department to meet growth and profit objectives.
• Establish short and long-term operating and financial goals for the service department.
• Direct and assist service writers and supervisors; maintain repair order efficiency and productivity targets.
• Maintain records and reports on all service activities; lead weekly KPI, WIP, and productivity meetings.
• Coordinate with parts and service sales to maximize market penetration.
• Ensure safety rules and company policies are followed at all times.
• Solicit new customers and maintain strong customer relations; visit customers to assess needs.

Skills

Experience in related field

CDL with clean driving record

Education

High School diploma

Trade school degree/certificate

Job description

The Larson Group Peterbiltis looking for an experienced Service Manager to join our dynamic team. This position is responsible for the day to day operation of the dealership's service department in compliance with established policies and procedures. Plans, directs and controls all activities of the service department to ensure the overall growth and profit objectives are met. Formulates the major objectives, policies, procedures, and programs for the service department. Evaluates the department's results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.

What We Offer:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Basic Life
• 401K with employer contribution
• Bi-weekly Pay Schedule
• Opportunity for advancement and Career Development

Responsibilities:

• Assesses present and future needs, trends, problems, and profit opportunities. Takes appropriate action as necessary.
• Establishes short and long term operating and financial objectives and align department to meet these goals.
• Direct and assist service writers and supervisors in service department functions. Maintain repair order closer rate of under 15 days and 5-day lag and desired efficiency and productivity levels.
• Maintains records and reports on all phases of service activities. Direct weekly service meetings including but not limited to: KPI, WIP, EFF, Productivity and safety. Communicating any changes to employees.
• Coordinates efforts with outside parts and service sales personnel to achieve full market penetration.
• Manager department to achieve goals set forth by Management.
• Purchase tools and equipment required to maximize the efficiency of the service department.
• Ensure safety rules and TLG policies are followed always.
• Solicit new customers and maintain policies and practices that will ensure positive customer relations with existing and new customers, visiting customer weekly to assess needs, keeping all departments informed of complaints.
• Be familiar with activities of competition, market conditions, and department operations. Assessing twice per year all competitive rates and scales.
• Keep General Manager and/or Operation Manager informed of all pertinent service activities.
• Review Warranty schedules weekly and maintain aging to less than 90 days.
• Coordinates and oversees that training programs are properly conducted. Maintaining an online training average of 95% or better and a class room of 85% or better for department
• Ensures safety and security and appearance of the building and vehicle maintenance.
• Responsible for all Service personnel.
• Any other areas of service operation not stated in description.

Qualifications:

• Should possess a High School diploma.
• A college degree or certificate or degree from a trade school is required.
• Experience in a related field is required.
• Must maintain a Class A or B CDL with a good driving record.

*Please note this is a safety-sensitive position