Operations Manager Service/Repair

Lunova Group; Los Angeles (CA); On-site; USD 145,000 - 195,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Vehicle allowance

Job summary

Lunova Group in Los Angeles seeks a Service/Repair Operations Manager to lead field service performance for the local elevator division. You’ll balance people leadership, safety, and profitability while guiding technicians, branch leadership, and sales to deliver high-quality service.

This role requires hands-on leadership, strong communication, and the ability to optimize routes, budgets, and safety programs.

Qualifications

• Service-focused field operations leadership in a technical or industrial environment.
• Bachelor’s degree or 2+ years of branch-level management experience considered in lieu of a degree.
• Strong leadership, communication, and analytical decision-making skills.

Responsibilities

• Lead & coach the operational team; supervise all service and repair operations employees.
• Review route performance and call-back data to improve profitability and efficiency.
• Administer the safety program; perform weekly safety audits and uphold high safety standards.

Skills

Leadership

Operations management

Financial analysis

Safety & compliance

Customer service

Education

Bachelor’s degree

Job description

$145,000 - $195,000 Base + Bonus | High-Impact Leadership Role | Experienced Team Support

Are you an experienced operations leader who thrives in a fast-paced environment where safety, customer service, team performance, and profitability are key to success? Our client, a leader in the elevator industry, is seeking a Service/Repair Operations Manager to lead service and repair performance across the Los Angeles market.

In this role, you’ll oversee the day‑to‑day performance of the service and repair business, helping drive safe, efficient, high‑quality results for customers while supporting the teams responsible for delivering them.

Success in this position requires someone who is comfortable balancing people leadership, field operations, financial performance, and customer needs. You’ll spend meaningful time in the field alongside technicians and customers while partnering closely with branch leadership and sales to identify challenges, improve performance, and keep the business moving forward.

Why Join Our Client?

• Hands‑On Leadership & Ownership: Take ownership of a critical service and repair operation, staying closely connected to technicians, superintendents, customers, and branch leadership while driving safety, team performance, customer satisfaction, and profitability.
• Growing Service Portfolio: Step into an operation with significant projects transitioning into service, creating continued growth and opportunity across the Los Angeles market.
• Collaborative Team: Join an established Los Angeles branch with a larger team and resources to support day‑to‑day execution, customer needs, and continued growth.
• Professional Growth: Continue building your leadership, technical, and financial expertise within a specialized industry with long‑term career opportunities.
• Comprehensive Benefits: Competitive compensation, incentive opportunity, healthcare coverage, 401(k) with a 5% company match, vehicle/fuel support, additional employee benefits.

What You’ll Bring to the Team:

• Service Operations Experience: Experience leading service-focused field operations, ideally within a technical, mechanical, industrial, facilities, or similar service environment. Elevator industry experience is not required.
• Education & Leadership Experience: Bachelor’s degree, or 2+ years of branch‑level management experience considered in lieu of a degree.
• Technical Aptitude: Ability to interpret technical instructions, documents, blueprints, diagrams, and other project or equipment information.
• Leadership & Communication: Proven people‑leadership and communication skills with experience leading teams and building relationships.
• Problem‑Solving & Decision‑Making: Analytical mindset, sound judgment, and confidence managing priorities, working independently, and solving problems in a fast‑paced environment.

What You’ll Do:

• Lead & Coach the Operational Team: Support and supervise all service and repair operations employees. Communicate effectively with the team regarding safety, policies, and company objectives.
• Ensure Profitability: Use accounting reports to review route performance and call‑back data. Make strategic changes to optimize profitability.
• Lead with Safety: Administer company safety program to service and repair team. Perform weekly safety audits and set high safety standards across all job sites.
• Collaborate with Sales and Branch Management: Partner with sales teams by providing technical input on repair scopes and material needs for proposals. Collaborate with other members of the branch management team to provide excellent customer service.
• Stay Current: Maintain up‑to‑date knowledge of elevator codes, company product offerings, and industry developments. Engage with regional field trainers and attend training sessions as needed.
• Solve Problems & Adapt: Step in as needed to resolve operational challenges, support the team, maintain customer service, and perform other assigned duties.

Location:

Cerritos – Local travel required to client locations and job sites is required.

Salary range $145,000- $195,000 with additional annual incentive compensation 0% - 100%. The role offers a car allowance or company vehicle and fuel card.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company‑paid short‑and long‑term disability insurance
• Company‑paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Company‑paid Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar‑for‑dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Our client is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.