Service Manager

Morrison Industries LLC; Saginaw (MI); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

FSA options

Life insurance

Disability insurance

Paid time off

Paid holidays

Retirement plan with 50% match

Job summary

Morrison Industrial Equipment is seeking a Service Manager in Saginaw, MI to lead the service department, coordinate technicians, and ensure high-quality repairs. The role focuses on managing timecards, work orders, customer communication, and service delivery across a busy shop environment.

Ideal candidates have 3+ years in management with strong mechanical knowledge and dispatch experience, plus excellent people skills and proficiency in MS Office 365.

Qualifications

• 3+ years of management experience.
• Strong mechanical knowledge.
• Experience in dispatch services.
• Excellent people skills and communication.
• Proficient in MS Office 365.

Responsibilities

• Manage Technician Timecards and payroll processing.
• Open, process, and monitor work orders for efficient service delivery.
• Proactively contact customers to provide repair status updates.
• Collaborate with technicians for daily scheduling and debriefings.
• Prepare and present repair estimates and handle warranty claims.
• Answer phones and assist customers with a positive attitude.
• Support rental inquiries, quotations, setup, and deliveries.
• Perform other duties as assigned.

Skills

People skills

Communication

Management experience

Mechanical knowledge

Dispatch experience

MS Office 365

Tools

Microsoft Office 365

Job description

Join Our Team as a Service Manager in Saginaw!

Are you ready to take your career to the next level? Morrison Industrial Equipment is seeking a dynamic and resolute Service Manager to join our team at 808 N Outer Dr, Saginaw, MI 48601. If you have a passion for managing service departments, supporting customers and technicians, and ensuring top-notch service quality, we want to hear from you!

Why Morrison Industrial Equipment?

At Morrison Industrial Equipment, we value our employees and offer a supportive, family-oriented work environment. With over 70 years of service, we pride ourselves on our strong customer base and commitment to excellence. As a leading material handling equipment dealer, we provide a wide variety of products, including LP, diesel, and electric forklifts, scissor and boom lifts, floor cleaning equipment, and much more!

What We Offer:

• Competitive Compensation: Pay commensurate with experience but enjoy a guaranteed first-year base compensation level of $75,000 through a salary and quarterly incentive program.
• Comprehensive Benefits: Health, dental, vision, FSA options, life, and disability insurance available from day one. Plus, generous paid time off, paid holidays, and a retirement plan with a 50% match on the first 6% you contribute, up to $2,500 per year.
• Additional Perks: Employee referral incentives, wellness programs, and an employee assistance program.

Our Ideal Candidate:

• Experience: 3+ years of management experience, strong mechanical knowledge, and experience in dispatch services.
• Skills: Excellent people skills, written and verbal communication skills, and intermediate computer skills (including Microsoft Office 365).
• Attributes: Ability to multi-task and prioritize in a challenging environment, and a commitment to providing exceptional customer service.

Key Responsibilities:

• Manage Technician Timecards: Organize weekly payroll and ensure accurate processing.
• Work Order Management: Open, process, and monitor work orders for efficient service delivery.
• Customer Communication: Proactively contact customers to provide repair status updates.
• Daily Debriefing: Collaborate with technicians to ensure efficient scheduling.
• Estimate Preparation: Prepare, present, and process repair estimates.
• Warranty Claims: Handle warranty claims with precision.
• Customer Support: Answer phones and assist customers with a positive, client-driven attitude.
• Rental Assistance: Support rental inquiries, quotations, set-up, and deliveries.
• Additional Duties: Perform other tasks as assigned.