Service Manager

Swickard Auto Group; Redwood City (CA); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Salary: $100,000 - $200,000/yr

Medical, dental, and vision insurance

Life insurance

Paid time off and holidays

Career path — service leadership

Employee vehicle purchase and service 

Job summary

Swickard Auto Group operates Toyota 101 in Redwood City and is seeking a seasoned Service Manager to lead the full service department, overseeing advisors, technicians, and support staff to deliver consistent quality and guest satisfaction.

You will own fixed-ops metrics such as CSI and absorption, drive technician productivity, coach staff, and manage departmental financials and warranty compliance, partnering with parts to sustain service throughput.

Qualifications

• 5+ years in service management or a service leadership role at a franchised dealership.
• Toyota or import brand experience strongly preferred, ideally in a high-volume store.
• Demonstrated CSI and absorption results.
• Coaching-first leadership -- you develop advisors and technicians rather than managing around them.
• Operational discipline across scheduling, workflow, documentation, and warranty compliance.
• DMS experience required -- CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead the full service department -- advisors, technicians, and support staff -- to deliver consistent quality, efficiency, and guest satisfaction.
• Own key fixed ops metrics -- CSI, absorption, effective labor rate, technician efficiency, hours per RO, warranty compliance, and comeback rate.
• Coach and develop service advisors through repair order reviews and clear performance expectations.
• Drive technician productivity and development -- manage workflow, support certification advancement, and keep your best people.
• Manage department financial performance, including revenue, expenses, and absorption targets.
• Partner with parts so inventory supports service throughput.
• Maintain Toyota certification compliance, warranty administration, and manufacturer requirements.
• Manage staffing, scheduling, and onboarding for advisors and technicians.
• Handle guest escalations with composure and a solution-first approach.

Skills

Service management

Leadership

CSI

Absorption

Coaching

Tools

CDK

Reynolds & Reynolds

DealerSocket

Tekion

Job description

Description

Redwood City, CA | Toyota | Japanese brand | Fixed ops | Absorption | CSI | Technician development | Service leadership experience required | High volume | Peninsula | Bay Area | Silicon Valley | Veterans encouraged to apply | $100,000 - $200,000/yr

IS THIS YOU?

• You have 5+ years in service management or a service leadership role and you own CSI, absorption, and technician and advisor performance
• You're ready to lead the service department at a high-volume Peninsula Toyota store where guests are informed and value their time

WHO WE ARE

Toyota 101 is part of Swickard Auto Group, a hospitality company in the retail automotive space built on one idea -- be the favorite of our guests, our employees, and our manufacturing partners. We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you're in Redwood City or Anchorage, the standard is the same. Do right by people, every time.

WHAT YOU'LL DO

• Lead the full service department -- advisors, technicians, and support staff -- to deliver consistent quality, efficiency, and guest satisfaction
• Own key fixed ops metrics -- CSI, absorption, effective labor rate, technician efficiency, hours per RO, warranty compliance, and comeback rate
• Coach and develop service advisors through repair order reviews and clear performance expectations
• Drive technician productivity and development -- manage workflow, support certification advancement, and keep your best people
• Manage department financial performance, including revenue, expenses, and absorption targets
• Partner with parts so inventory supports service throughput
• Maintain Toyota certification compliance, warranty administration, and manufacturer requirements
• Manage staffing, scheduling, and onboarding for advisors and technicians
• Handle guest escalations with composure and a solution-first approach

WHAT WE'RE LOOKING FOR

• 5+ years in service management or a service leadership role at a franchised dealership -- required
• Toyota or import brand experience strongly preferred, ideally in a high-volume store
• Demonstrated CSI and absorption results
• Coaching-first leadership -- you develop advisors and technicians rather than managing around them
• Operational discipline across scheduling, workflow, documentation, and warranty compliance
• DMS experience required -- CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent
• Valid driver's license with a clean driving record

WHAT WE OFFER

• $100,000 - $200,000/yr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career path -- strong Service Managers at Swickard grow into fixed ops director and broader operational leadership roles
• Employee vehicle purchase and service discounts

WHY TOYOTA 101

• A high-volume Peninsula Toyota store with steady service traffic, so the department you lead has real volume to work with
• Silicon Valley guests value their time, so accurate promise times and a smooth drive earn their loyalty and their referrals
• Full department ownership -- advisors, technicians, financials, and the guest experience all sit with you
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor every guest, Engage sincerely, Anticipate needs, Respond graciously, Thank intentionally -- are the operating standard for the service department