Service Advisor

Swickard Auto Group; United States; On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Paid Toyota training

Medical, dental, and vision insurance

Life insurance and supplemental cover

Paid time off and paid holidays

Career path — growth opportunities

Employee vehicle purchase and service 

Job summary

Crown Toyota, part of Swickard Auto Group, is seeking a Service Advisor to manage guest interactions from write-up to vehicle return. You will explain inspection findings clearly, avoid pressure, and build accurate estimates while coordinating with technicians to keep repairs moving.

Applicants should have 1+ year in guest-facing roles, a valid driver's license, and be comfortable with DMS platforms. A strong emphasis on hospitality and customer service is listed.

Qualifications

• 1+ year of service advisor, hospitality, or guest-facing sales experience.
• Valid driver's license with a clean driving record.
• Comfortable with DMS platforms or quick to learn them.

Responsibilities

• Serve as the primary point of contact for guests from write-up through vehicle return.
• Explain inspection findings clearly and recommend additional service honestly, without pressure.
• Build accurate estimates, set realistic timelines, and follow through on commitments.
• Coordinate with technicians and parts to keep repairs moving and guests updated.
• Maintain records in the DMS and keep the drive organized.

Skills

Guest-facing sales

Customer communication

Organized

Self-motivated

Tools

DMS platforms

Job description

Job Type
Full-time

Description

Ontario, CA | Toyota | Japanese brand | Fixed ops | Hospitality experience welcome | Sales experience welcome | Inland Empire | Southern California | San Bernardino County | Veterans encouraged to apply | $60,000 - $120,000+/yr

IS THIS YOU?

New to automotive service? You don't need a car background to succeed here -- you need to genuinely enjoy working with people, take pride in helping them make confident decisions, and be motivated by results you can measure. We train the rest.

• You're a clear, composed communicator who keeps guests informed and follows through on every commitment
• You come from hospitality, retail, sales, or another guest-facing background and you're ready to run a high-volume Toyota service drive

WHO WE ARE

Crown Toyota is part of Swickard Auto Group, a hospitality company in the retail automotive space built on one idea -- be the favorite of our guests, our employees, and our manufacturing partners. We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you're in Ontario or Anchorage, the standard is the same. Do right by people, every time.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests from write-up through vehicle return
• Explain inspection findings clearly and recommend additional service honestly, without pressure
• Build accurate estimates, set realistic timelines, and follow through on every commitment
• Coordinate with technicians and parts to keep repairs moving and guests updated
• Keep a high-volume drive organized -- communicating wait times and vehicle status before guests have to ask
• Maintain accurate records in the DMS

WHAT WE'RE LOOKING FOR

• 1+ year of service advisor, hospitality, or guest-facing sales experience preferred -- candidates from retail, hospitality, and other sales backgrounds are encouraged to apply
• Toyota or Japanese brand experience a plus -- paid Toyota training provided
• Composed communicator who stays organized when the drive is busy
• Detail-oriented -- accurate estimates and honest timelines are the baseline
• Self-motivated, with a drive to build a book of returning guests
• Comfortable with DMS platforms or quick to learn them
• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $60,000 - $120,000+/yr
• Paid Toyota manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career path -- strong advisors grow into senior advisor, service drive manager, and service management roles
• Employee vehicle purchase and service discounts

WHY CROWN TOYOTA

• A high-volume Inland Empire Toyota store with steady drive traffic -- an advisor builds a returning-guest book faster here than at a low-volume store
• Toyota owners come back for service, and the advisor who treats them well becomes the one they ask for by name
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe what a great Service Advisor does in every guest interaction

Salary Description
$60K - $120K+ per year OTE