Service Manager

Mellick Group - Renewal by Andersen of Central FL, Jacksonville, Tampa & the Gulf Coast; Pensacola (FL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Salary $55k-$60k

Paid time off

Six paid holidays

Health, dental, vision, life insurance

Growth from within

Full-time schedule

Job summary

Renewal by Andersen in Pensacola seeks a Service Manager to oversee all aspects of the field service organization, ensuring high-quality delivery and a customer-centric culture.

You will recruit and coach service coordinators and technicians, design training, conduct inspections, and collaborate with corporate teams to resolve issues and improve processes. This full-time role offers a competitive salary and comprehensive benefits.

Qualifications

• Minimum 2 years of managerial or leadership experience.
• At least 2 years of installation or service technician experience.
• At least 5 years of construction or home improvement field experience.
• Proficiency with Microsoft Office (Excel, Outlook, Teams, Word).
• Experience using Salesforce or a similar CRM system.
• Excellent written and verbal communication skills.
• Ability to work independently and in a fast-paced environment.
• Strong time management and organizational skills with multi-project capability.

Responsibilities

• Upholds high service standards and resolves homeowner issues through site visits and negotiations.
• Directs and coaches service technicians to ensure quality and timeliness.
• Designs ongoing technical and customer-resolution training for field staff.
• Conducts field inspections to verify installation and service standards.
• Oversees warranty reimbursement processes to maximize efficiency.
• Collaborates with corporate teams to address product issues and plan corrective actions.
• Prepares and leads service team meetings to align priorities.

Skills

Leadership

Customer service

CRM experience

Microsoft Office

Communication skills

Time management

Independent working

Team collaboration

Tools

Salesforce

Microsoft Office

Job description

Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.

• Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0

What We Offer

• A Culture People Love – proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
• Time to Recharge – enjoy paid time off plus six paid holidays to support your work-life balance
• Health & Peace of Mind – medical, dental, vision, and life insurance to support your wellbeing
• Join a Company Where Growth is Real – over 60% of our leaders were promoted from within
• Salary: $55,000yr - $60,000yr
• Schedule: Monday - Friday (Full Time) w/ Occasional Weekend Availability

The Service Manager manages all aspects of the field service organization, ensuring efficient, high-quality delivery of customer service. This role defines, coordinates, and continuously improves service processes while fostering a customer-centric, high-performance culture.

Responsibilities

• Upholds high service standards, maintains organizational integrity, and resolves homeowner issues through jobsite visits, negotiation, and recommendations for financial restitution or alternative solutions.
• Recruits, selects, and trains customer service coordinators and service technicians (internal and external). Develops contingency staffing plans as needed.
• Directs and coaches all service technicians, ensuring proper techniques, consistent performance, and timely completion of service activities.
• Designs and maintains ongoing technical and customer-resolution training programs for field technicians.
• Conducts field inspections to verify installation and service standards, minimize repeat service calls, and implement corrective actions when required.
• Provides continuous quality insights to installation managers and crews, and supports quality monitoring through targeted field inspections based on service history.
• Leads coordinators responsible for executing service processes, ensuring exceptional customer experience.
• Oversees warranty reimbursement processes to maximize efficiency and profitability.
• Collaborates with corporate teams to develop corrective action plans, address product issues, recommend factory fixes, and represent field operations in DQAT meetings.
• Conducts service team meetings to align priorities, share updates, and reinforce expectations.
• Oversees reporting and analysis of service activity levels to ensure optimal performance and achievement of objectives.
• Assigns tasks, communicates expectations, adjusts staffing, resolves conflicts, and ensures teams have the tools and resources needed. Provides coaching, feedback, and growth opportunities.
• Enhances service quality by enforcing policies, collaborating across departments, and encouraging employee participation in problem-solving.
• Prepares and manages budgets, monitors expenditures, and initiates corrective actions to maintain financial health.
• Maintains technical and professional expertise through ongoing education and industry engagement.

Requirements

• At least 2yrs of Managerial/Leadership Experience
• At least 2yrs of Installation or Service Technician Experience
• At least 5yrs of Construction/Home Improvement Field Experience
• Previous Window/Door Replacement Experience is a Plus
• Proficiency in Microsoft Office (Excel, Outlook, Teams, & Word)
• Working experience using Salesforce or similar CRM/project tracking systems
• Strong understanding of installation processes, job sequencing, and field logistics
• Excellent written and verbal communication skills
• Strong problem-solving and decision-making skills
• Ability to work independently and collaboratively in a fast-paced environment
• Demonstrated time management and organizational skills with the ability to manage multiple projects simultaneously

Must be willing to undergo a criminal background check

Must have a valid driver's license and clean driving record

This Company Participates in E-Verify

Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment".

Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.