Service Manager

Orlando MINI; Asheville, Northern (NC, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life insurance

401(k) plan

Paid time off

Professional development training

Employee vehicle purchase program

Discounts on products and services

Saturday lunches

Job summary

Land Rover Asheville, part of Fields Auto Group, seeks an experienced Service Manager to elevate our luxury service department. You will lead and develop the service team, drive operational excellence, and ensure premium customer care.

You will set strategic goals, manage budgets, and partner with advisors to map customer needs to precise service options while upholding a superior CSI and a culture of care.

Qualifications

• 3–5 years of proven success in automotive service management or dealership leadership.
• Jaguar Land Rover experience is a major plus.
• Commitment to delivering a luxury-level customer experience.
• High school diploma or equivalent.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead and mentor all service department personnel.
• Set departmental goals, manage the annual operating budget, and plan marketing for new business.
• Maintain a top-tier CSI score by addressing customer feedback swiftly.
• Assist advisors in mapping customer needs to service options and keep them updated.
• Develop seamless follow-up to drive repeat business.
• Stay current on luxury automotive technology and attend brand training.

Skills

Automotive service management

Dealership leadership

Customer-centric

Education

High school diploma or equivalent

Job description

What We’re Looking For

Are you ready to take the next major step in your automotive career? Land Rover Asheville, a proud member of the Fields Auto Group, is seeking an experienced, visionary Service Manager to elevate our luxury service department to the next level. If you are a dynamic leader with a passion for premium customer care and operational excellence, we want to hear from you.

About Us

At Fields Auto Group, we believe that our employees are our greatest asset. As a family-owned and operated luxury dealer group, we treat every team member with deep respect and authentic appreciation for their contributions. We are fully committed to providing ongoing, world-class training and consistently rewarding outstanding effort.

What We Offer

• Comprehensive Health: Medical, Dental, and Vision insurance plans.
• Income Protection: Short-term and long-term disability, plus company-paid Basic Life Insurance.
• Retirement Planning: Robust 401(k) retirement plan.
• Work-Life Balance: Generous Personal Time Off (PTO) and growth opportunities.
• Professional Development: Fully paid manufacturing and leadership training.
• Perks & Discounts: Employee vehicle purchase plans alongside excellent discounts on products and services.
• Culture: A supportive health and wellness environment, family-owned values, and complimentary Saturday lunches.

Key Responsibilities

• Leadership & Development: Recruit, hire, supervise, and mentor all service department personnel while actively monitoring performance.
• Strategic Planning: Establish clear departmental goals, manage the annual operating budget, and execute smart marketing plans to drive new business.
• Guest Experience: Maintain an industry-leading Customer Service Index (CSI) score by addressing customer feedback swiftly and effectively.
• Service Excellence: Help advisors consult with customers, mapping their needs to precise service options and keeping them clearly updated throughout the repair process.
• Retention Systems: Cultivate a seamless customer follow-up system that inspires repeat business, word-of-mouth referrals, and lifelong loyalty.
• Product Knowledge: Stay ahead of evolving luxury automotive technology, new features, and accessories by attending mandatory brand training.

Qualifications

• Experience: Minimum of 3 to 5 years of proven success in Automotive Service Management or Dealership leadership.
• Brand Expertise: Jaguar Land Rover experience is a major plus.
• Customer-centric: A deep-rooted commitment to delivering a luxury-tier customer experience.
• Education: High school diploma or equivalent required.
• Compliance: A clean, valid driver's license with a safe driving record.